CSE (UK Process)

Job Description

About the Role: We are looking for a dynamic, detail-oriented, and sharp Customer Support Executive for our backend operations team. The ideal candidate will be responsible for managing documentation, supporting field activities and ensuring accurate in coordination with UK-based insulation processes. Key Responsibilities: Review and process documents related to UK home insulation projects . Coordinate with the field team to collect required property access details and other relevant information. Ensure accurate documentation and backend updates based on field inputs. Communicate effectively with internal teams and escalate discrepancies proactively. Maintain logs, track job stages, and update CRM or backend systems accordingly. Provide backend support to ensure smooth flow of operations. Who You Are: Excellent communication skills (written and verbal). Highly active, quick, and detail-focused individual. Prior experience in backend operations, support roles, or documentation-heavy roles preferred. Proficient in using MS Excel, Google Sheets, CRM tools . Ability to multitask and stay organized under pressure. Someone who can work independently while being a great team player. Preferred Qualifications: 1-3 years of experience in backend/customer support roles. Bachelor’s degree in any stream. Previous experience working with international clients (preferred but not mandatory). Why Join Us? Work closely with global processes and UK-based operational models. Grow within a structured yet agile backend team. Opportunity to learn and manage large-scale documentation and support systems. (Drop Cv : navdhasharma@zouma.ai) Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift UK shift Weekend availability Supplemental Pay: Performance bonus Work Location: In person Speak with the employer +91 9780434533 Application Deadline: 22/06/2025 Expected Start Date: 04/07/2025