CSE (Customer Support Executive)

Job Title: Customer Service Executive

Location: Madurai
Office Timing: Monday to Saturday, 10:00 AM to 6:30 PM
Qualification: Graduation
Salary: ₹20,000 per month (Inclusive of PF & ESI)

Experience:

• Minimum of 2 years of experience are welcome

Job Summary:

The Customer Service Executive will be responsible for providing exceptional service to walk-in customers, handling gold purchases, and assisting with marketing activities to promote the branch's products and services.

Key Responsibilities:

Customer Interaction & Gold Handling:

• Attend to walk-in customers with professionalism and courtesy.
• Purchase old gold from customers and assess the purity of gold accurately.

Marketing Activities:

• Handle branch-specific marketing efforts, including strategies such as umbrella marketing.
• Occasionally travel for marketing initiatives and promotional campaigns.

Product Knowledge & Sales:

Promote and sell a variety of gold and silver products, including:

• Gold: Coins, jewelry, biscuits.
• Silver: Coins, jewelry, biscuits.
• Digital Wallet: Support corporate gifting solutions.

Additional Responsibilities:

• Represent the brand confidently and professionally.
• Maintain a willingness to learn and adapt to new processes.

Required Skills:

• Fluency in Regional Language (Tamil): Essential for effective communication with customers.
• Confident & Presentable: Strong interpersonal and customer service skills.
• Willingness to Travel: Flexibility for occasional marketing activities outside the branch.
• Eagerness to Learn: Open to training and knowledge development.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Preferred)

Location:

• Madurai, Tamil Nadu (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person