Posted:2 days ago|
Platform:
On-site
Full Time
Urgent Requirement , Job Location Ranibagh)
Immediate Joiner (Only Female Preferred)
Giffy Infotech is looking for dynamic individuals to join our fast-growing team as Customer Support Executives. If you have a knack for problem-solving, enjoy helping others, and want to work in a vibrant, growth-oriented environment, this role is for you
What You’ll Do:
1. Manage Calls Efficiently: Handle incoming and outgoing calls with professionalism, ensuring each interaction is smooth and helpful.
2. Solve Problems with Ease: Address customer inquiries, concerns, and complaints with a positive, solutions-focused approach.
3. Track and Log Interactions: Maintain accurate records of customer conversations and follow up as necessary.
4. Deliver Timely Solutions: Offer the right solutions to resolve issues and create happy customers.
5. Collaborate for Success: Work closely with your team to escalate and solve more complex issues.
6. Achieve Excellence: Meet performance metrics like call handling time, customer satisfaction, and resolution rates.
What We’re Looking For:
✔ Minimum Qualifications: A Graduate (any stream).
✔ Experience: 0 - 5 years of customer support experience (freshers welcome!).
✔ Skills: Strong communication, patience, and problem-solving skills.
✔ Mindset: A customer-first attitude and a drive for continuous improvement.
✔ Availability: Ready to work a 6-day week during the day shift.
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
Work Location: In person
Giffy Infotech Private Limited
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