CSA (Customer Service Associate)

Job Description

ROLE AND ELIGIBILITY CRITERIA Role/Position: CSA Reporting to: Supervisor / ASM Location: Malleshwaram/Jayanagar/Bangalore Airport Basic Eligibility Criteria: · Experience: 6 months-1 year experience is retail industry / Fresher · Qualification: Undergraduate/ Graduate Selection Process: · Screening round by Hr · Personal Interview by Operations Head KEY RESPONSIBILITIES: · Ensure high levels of customer satisfaction through excellent sales service · Maintain outstanding store condition and visual merchandising standards · Maintain a fully stocked store · Ascertain customers’ needs and wants · Recommend and display items that match customer needs · Welcome and greet customers · Manage point-of-sale processes · Actively involve in the receiving of new shipments · Keep up to date with product information · Accurately describe product features and benefits · Always be well groomed · Go the “extra mile” to meet targets · Maintain a clean and orderly environment in the store · Follow all companies’ policies and procedures REQUIREMENTS AND SKILLS : · Customer Focus · Effective communication – English, Hindi · Interpersonal Skills · Role modelling · Good physical endurance · Basic understanding of sales principles and customer service practices · Should be flexible with 24/7 shifts and working on holidays/ festivities · Open to Feedback and learning · High on Energy levels. · Friendly, helpful, confident, and engaging personality Job Type: Full-time Pay: ₹13,000.00 - ₹15,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Education: Higher Secondary(12th Pass) (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person