CS voice

Customer Support – Voice Process (US Shift) role at Tech Mahindra

Job Opportunity: Customer Support Associate – Voice Process (US Shift)<

Location: Noida sec 62 embassy galaxy

Company: Tech Mahindra

Shift: US Shift (Night Shift)

Employment Type: Full-Time | On-siteAbout the RoleWe are looking for enthusiasticandcustomer-focused individuals to join our dynamic Customer Support – Voice Process team. In this role, you will be the first point of contact for our international customers, providing exceptional service and effective solutions through inbound and outbound calls.Key Responsibilities* Handle inboundand outbound customer callsfor troubleshooting, queries, and service-related issues.* Deliver prompt, professional, and courteoussupport to ensure a positive customer experience.* Maintain up-to-date knowledge of company products, policies, and procedures.* Record and update customer interactions accurately in the system.* Resolve customer concerns efficiently and escalate complex issues when necessary.* Achieve performance targets related to quality, productivity, and customer satisfaction.Required Skills & Competencies* Excellent verbal communication skills in English (neutral accent preferred).* Strong listening and problem-solving abilities* Ability to work effectively in a fast-pacedand team-oriented environment.* Basic computer proficiency and familiaritywith CRM tools.* Willingness to work in night shifts (US process)Eligibility Criteria* Education: Graduate / Undergraduate (any discipline).* Experience: Freshers and experienced candidates are welcome.* Work Mode: On-site (Mandatory).* ImmediateJoiners Preferred.Why Join Tech Mahindra?* Be part ofone of India’s leadingglobal ITand BPO companies.* Opportunity to work with top internationalclients.* Great career growth and learning environment.* Attractive incentives and shift allowances.Salary : 3.2 lpa 0- 6 months 3.5 lpa7 - 17 months 3.75 lpa 17 - 24 mo</strong></strong>nths