Job description Roles & Responsibilities Customer Service: Ensure 100% sales process implementation and compliance Ensure all customers are attended to appropriately and timely resolution of customer escalations. Daily review & follow up on complaints & resolution as per predefined SLA & TAT Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback In-store Merchandising: Ensure 100% compliance on Planogram, Merchandising and Ticketing Ensure efficient & accurate in-store inventory management People Management: To ensure adequate manpower at all times Do a training need analysis and accordingly plan trainings along with the Cluster trainers. Review and improve Training Assessment Scores Responsible to uphold the Croma culture and ensure decorum and discipline within the store team Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees Clear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentives Lead & ensure 100% compliance on people processes Track performance of all team members and recognizes best performers on an on-going basis Performance Management & Review: Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory Drive sales and conversion to achieve store targets and improve store performance on all KPIs Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planning Process: Improve scores on internal Processes and Audits SOP, SMART, Safety audits, Mystery audits through timely interventionsRole & responsibilities Preferred candidate profile Perks and benefits

Job description Roles & Responsibilities Customer Service: Ensure 100% sales process implementation and compliance Ensure all customers are attended to appropriately and timely resolution of customer escalations. Daily review & follow up on complaints & resolution as per predefined SLA & TAT Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback In-store Merchandising: Ensure 100% compliance on Planogram, Merchandising and Ticketing Ensure efficient & accurate in-store inventory management People Management: To ensure adequate manpower at all times Do a training need analysis and accordingly plan trainings along with the Cluster trainers. Review and improve Training Assessment Scores Responsible to uphold the Croma culture and ensure decorum and discipline within the store team Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees Clear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentives Lead & ensure 100% compliance on people processes Track performance of all team members and recognizes best performers on an on-going basis Performance Management & Review: Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory Drive sales and conversion to achieve store targets and improve store performance on all KPIs Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planning Process: Improve scores on internal Processes and Audits SOP, SMART, Safety audits, Mystery audits through timely interventionsRole & responsibilities Preferred candidate profile Perks and benefits

Tata Croma | Retail Cashier/Sales Job Description: Retail Cashier • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue receipts, refunds, credits, or change due to customers. • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Calculate total payments received during a time period, and reconcile this with total sales. Pay company bills by cash, vouchers, or cheques. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Keep periodic balance sheets of amounts and numbers of transactions. Completing all the tasks assigned by the head cashier. Reporting any incongruity to the head cashier. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Process merchandise returns and exchanges. Request information or assistance using paging systems. Stock shelves, and mark prices on shelves and items. Compile and maintain non-monetary reports and records. Keep periodic balance sheets of amounts and numbers of transactions. Providing customer service by ensuring that the billing process is faster. Contact No- 8867916254

Role & responsibilities To achieve the revenue and profit targets for the store. Interacting with customers, giving them product presentations and convincing them to make purchases. Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock. Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards. Execute plans to maximize sales as assigned. Maintains positive relations and rapport with Customers. Keeping oneself updated with all the product knowledge. Using the technical skills and/or product knowledge to help the customers buy the right product. Handle customer queries effectively. Effectively collects customer feedback and passes it to immediate manager. Attend mandatory staff meetings and training sessions. Completion of all administrative paperwork during scheduled shift. Knowledge of procedures in emergency situations. Knowledge of facility rules, regulations and philosophy of the store. Other duties as assigned by the superior.

Role & responsibilities Responsible for preparing monthly store wise stock reports. To keep a record and maintain cycle counts of the entire inventory in the store. Receiving and verifying the inventory with the purchase order listings. Reporting loss, damage and any such discrepancies to the supervising authorities. Sorting all goods and stacking them appropriately. Assisting in the labeling, tagging and packaging of the goods. Maintaining proper documentation processed for the receipt of the good and supplies. Ensuring the timely dispatch of the goods to the appropriate destinations. Coordinating and synchronizing work functions with the vendors, suppliers and other internal departments of the stores. Maintaining cleanliness and order in the back dock and complying with all safety norms while carrying out work functions. Reporting discrepancies such as loss and damage of goods to the supervising manager.

Roles & Responsibilities: Assist to Buy, range and manage the category based on the demands and expectations of our customers. Sourcing of products Working with the buyer to launch new products including statutory approvals, QC, negotiating appropriate service arrangements, arranging packaging and instructions, entering productions descriptions details and bar codes onto the system Set store models Identify opportunities for incremental sales of existing products Conduct regular range review with the Buyer Monitor competition for threats and opportunities Have input into the Strategic plan (Business Plan) Liaise with suppliers to ensure a smooth flow of stock at competitive prices whilst maximizing rebate and advertising support Develop strong business relations with key suppliers, source new suppliers and consolidate existing suppliers where commercially appropriate Manage stock levels to achieve high stock service level to retail and wholesale whilst ensuring better than budget inventory and GPROSI performance Identify obsolete and non-variable inventory and develop plans to exist in conjunction with the buyer Have input into lines for advertising Attend advertising briefing sessions with the Buyer Ensure there is adequate stock to cover promotional demand Notify relevant parties of changes in product specification and pricing Review appropriateness of stock levels Ensure Data Integrity and Maintenance of product information in the system Co-ordinate stock returns to the supplier Registration and ongoing management of stock samples received Communicating product information and/ or instructions to stores Support and contribute to the development and success of the overall team. Skills & Competencies: Excellent communication and teamwork skills. Strong negotiation and vendor management skills. Analytical mindset with the ability to interpret market data and trends. Proficiency in Microsoft Excel or other data analysis tools. A passion for electronics and an understanding of customer preferences in this category. Qualification/Experience: 4+ years of experience as a Buyer in a retail (CDIT) or commercial environment Educational Qualification: Postgraduate/MBA

Looking for Department Manager for Damoh with CDIT background Show more Show less

Skills & Experience Required The incumbent is required to have: Minimum 5 years of exp. Good Communication Skills Graduate Key Responsibilities a. Mentor the Authorized Service Provider (ASP) b. Service network Responsibility a. Strategically implement and sustain a Service Franchisee network b. Ensure the ROI of the Service Franchisee to ensure sustainability c. Customer Satisfaction Parameters a. TAT for Installation / Demo and Break Down calls b. Customer Satisfaction Parameters c. NPS Score d. Identify process gaps and drive CAPA d. Financial (PnL Management for the assigned territory) a. Spares Management i. Within Warranty Per call revenue to be kept in check ii. Out of warranty spares revenue to be to increase b. Service Provider Outstanding clearance c. Royalty management with the Service Franchisee d. FG Refund management i. Large Products ii. Small Products e. Job Rate to Service Provider e. Process and Audits a. TATA Croma Value and OL Service Process adherence by the Service Providers b. Participate in the Audits at regular intervals and implement corrective actions f. Training and Development a. New Product training b. Customer Service Skill c. Technical refreshers d. Process refreshers g. Team Motivation

Infiniti Retail Ltd is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journey Answering customer inquiries via phone, email, live chat, or in-person Responding to customer complaints and resolving issues in a timely and effective manner Gathering customer feedback and suggesting ways to improve the customer experience Providing product and service information to customers Processing orders, returns, and exchanges accurately and efficiently Updating customer information and purchase history in the company's database Escalating complex or high-priority issues to the appropriate department or supervisor Good organizational and time management skills Should have strong communication and problem-solving skills

Role & responsibilities - HR Contact - 9606556938 To achieve the revenue and profit targets for the store. Interacting with customers, giving them product presentations and convincing them to make purchases. Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock. Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards. Execute plans to maximize sales as assigned. Maintains positive relations and rapport with Customers. Keeping oneself updated with all the product knowledge. Using the technical skills and/or product knowledge to help the customers buy the right product. Handle customer queries effectively. Effectively collects customer feedback and passes it to immediate manager. Attend mandatory staff meetings and training sessions. Completion of all administrative paperwork during scheduled shift. Knowledge of procedures in emergency situations. Knowledge of facility rules, regulations and philosophy of the store. Other duties as assigned by the superior.

Tata Croma | Retail Cashier/Sales. HR CONTACT NO: 9606556938 Job Description: Retail Cashier • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue receipts, refunds, credits, or change due to customers. • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Calculate total payments received during a time period, and reconcile this with total sales. Pay company bills by cash, vouchers, or cheques. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Keep periodic balance sheets of amounts and numbers of transactions. Completing all the tasks assigned by the head cashier. Reporting any incongruity to the head cashier. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Process merchandise returns and exchanges. Request information or assistance using paging systems. Stock shelves, and mark prices on shelves and items. Compile and maintain non-monetary reports and records. Keep periodic balance sheets of amounts and numbers of transactions. Providing customer service by ensuring that the billing process is faster. Contact No- 9606556938

Walkin Hiring Drive for Sales Executives Role at - Bangalore, Hyderabad and Chennai. Date - 18th June 2025, Wednesday Venue - Croma Store Bangalore - All Croma Store - From 3pm to 5pm Hyderabad - Jubliee Hill Store - From 3pm to 5pm Chennai - Anna Nagar Store - From 12 pm to 4pm Role & responsibilities: Customer Service: Greet customers in a friendly and approachable manner. Assist customers in finding products and answering questions about product features, pricing, and availability. Provide product demonstrations, if applicable. Handle customer complaints or issues professionally, escalating them to management if necessary, Sales: Actively promote store products and services to meet and exceed sales goals. Cross-sell and upsell products to maximize sales opportunities. Stay informed about current promotions and discounts to communicate with customers effectively. Process sales transactions at the register, including handling cash, credit, and other forms of payment. Merchandising & Inventory: Assist in stocking shelves and organizing product displays. Ensure that merchandise is displayed neatly and attractively. Monitor inventory levels and notify management when items need to be reordered. Assist in periodic inventory counts as needed. Store Maintenance: Keep the store clean, tidy, and well-organized. Ensure aisles and displays are free from clutter and hazards. Report any store maintenance or safety concerns to management. Teamwork: Collaborate with team members and management to create a positive work environment. Participate in staff meetings and training sessions as required. Other Duties: Perform other tasks as assigned by management to support store operations. Preferred candidate profile: High School (10+2) / Diploma or equivalent 2+ years of experience in Customer service or retail Strong communication and interpersonal skills Ability to work flexible hours, including weekends, and holidays Basic math skills for handling transactions and counting inventory Ability to stand for extended periods and lift moderate weights (depending on store requirements)

Role & responsibilities Responsible for preparing monthly store wise stock reports. To keep a record and maintain cycle counts of the entire inventory in the store. Receiving and verifying the inventory with the purchase order listings. Reporting loss, damage and any such discrepancies to the supervising authorities. Sorting all goods and stacking them appropriately. Assisting in the labeling, tagging and packaging of the goods. Maintaining proper documentation processed for the receipt of the good and supplies. Ensuring the timely dispatch of the goods to the appropriate destinations. Coordinating and synchronizing work functions with the vendors, suppliers and other internal departments of the stores. Maintaining cleanliness and order in the back dock and complying with all safety norms while carrying out work functions. Reporting discrepancies such as loss and damage of goods to the supervising manager.

Role & responsibilities To achieve the revenue and profit targets for the store. Interacting with customers, giving them product presentations and convincing them to make purchases. Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock. Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards. Execute plans to maximize sales as assigned. Maintains positive relations and rapport with Customers. Keeping oneself updated with all the product knowledge. Using the technical skills and/or product knowledge to help the customers buy the right product. Handle customer queries effectively. Effectively collects customer feedback and passes it to immediate manager. Attend mandatory staff meetings and training sessions. Completion of all administrative paperwork during scheduled shift. Knowledge of procedures in emergency situations. Knowledge of facility rules, regulations and philosophy of the store. Other duties as assigned by the superior.

Role & responsibilities To achieve the revenue and profit targets for the store. Interacting with customers, giving them product presentations and convincing them to make purchases. Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock. Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards. Execute plans to maximize sales as assigned. Maintains positive relations and rapport with Customers. Keeping oneself updated with all the product knowledge. Using the technical skills and/or product knowledge to help the customers buy the right product. Handle customer queries effectively. Effectively collects customer feedback and passes it to immediate manager. Attend mandatory staff meetings and training sessions. Completion of all administrative paperwork during scheduled shift. Knowledge of procedures in emergency situations. Knowledge of facility rules, regulations and philosophy of the store. Other duties as assigned by the superior.

Role & responsibilities Responsible for preparing monthly store wise stock reports. To keep a record and maintain cycle counts of the entire inventory in the store. Receiving and verifying the inventory with the purchase order listings. Reporting loss, damage and any such discrepancies to the supervising authorities. Sorting all goods and stacking them appropriately. Assisting in the labeling, tagging and packaging of the goods. Maintaining proper documentation processed for the receipt of the good and supplies. Ensuring the timely dispatch of the goods to the appropriate destinations. Coordinating and synchronizing work functions with the vendors, suppliers and other internal departments of the stores. Maintaining cleanliness and order in the back dock and complying with all safety norms while carrying out work functions. Reporting discrepancies such as loss and damage of goods to the supervising manager.

Tata Croma | Retail Cashier/Sales. HR CONTACT NO: 9606556938 Job Description: Retail Cashier • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue receipts, refunds, credits, or change due to customers. • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Calculate total payments received during a time period, and reconcile this with total sales. Pay company bills by cash, vouchers, or cheques. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Keep periodic balance sheets of amounts and numbers of transactions. Completing all the tasks assigned by the head cashier. Reporting any incongruity to the head cashier. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Process merchandise returns and exchanges. Request information or assistance using paging systems. Stock shelves, and mark prices on shelves and items. Compile and maintain non-monetary reports and records. Keep periodic balance sheets of amounts and numbers of transactions. Providing customer service by ensuring that the billing process is faster. Contact No- 9606556938

Role & responsibilities To achieve the revenue and profit targets for the store. Interacting with customers, giving them product presentations and convincing them to make purchases. Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock. Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards. Execute plans to maximize sales as assigned. Maintains positive relations and rapport with Customers. Keeping oneself updated with all the product knowledge. Using the technical skills and/or product knowledge to help the customers buy the right product. Handle customer queries effectively. Effectively collects customer feedback and passes it to immediate manager. Attend mandatory staff meetings and training sessions. Completion of all administrative paperwork during scheduled shift. Knowledge of procedures in emergency situations. Knowledge of facility rules, regulations and philosophy of the store. Other duties as assigned by the superior.

Tata Croma | Retail Cashier/Sales. HR CONTACT NO: 9606556938 Job Description: Retail Cashier • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue receipts, refunds, credits, or change due to customers. • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Calculate total payments received during a time period, and reconcile this with total sales. Pay company bills by cash, vouchers, or cheques. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Keep periodic balance sheets of amounts and numbers of transactions. Completing all the tasks assigned by the head cashier. Reporting any incongruity to the head cashier. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Process merchandise returns and exchanges. Request information or assistance using paging systems. Stock shelves, and mark prices on shelves and items. Compile and maintain non-monetary reports and records. Keep periodic balance sheets of amounts and numbers of transactions. Providing customer service by ensuring that the billing process is faster. Contact No- 9606556938

Role & responsibilities Responsible for preparing monthly store wise stock reports. To keep a record and maintain cycle counts of the entire inventory in the store. Receiving and verifying the inventory with the purchase order listings. Reporting loss, damage and any such discrepancies to the supervising authorities. Sorting all goods and stacking them appropriately. Assisting in the labeling, tagging and packaging of the goods. Maintaining proper documentation processed for the receipt of the good and supplies. Ensuring the timely dispatch of the goods to the appropriate destinations. Coordinating and synchronizing work functions with the vendors, suppliers and other internal departments of the stores. Maintaining cleanliness and order in the back dock and complying with all safety norms while carrying out work functions. Reporting discrepancies such as loss and damage of goods to the supervising manager.