Jobs

Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Guru AI insights for smarter career decisions

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Companies

Resume

Home
>
Jobs in Rajkot
>
Croma
>
Infinti Retail (Croma)- Area Service Incharge -Own brand

Infinti Retail (Croma)- Area Service Incharge -Own brand

Croma

2 - 5 years

2 - 6 Lacs

Rajkot

Posted:3 days ago| Platform:

Apply

Skills Required

customer service After Sales Service Service Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skills & Experience Required The incumbent is required to have: Minimum 5 years of exp. Good Communication Skills Graduate Key Responsibilities a. Mentor the Authorized Service Provider (ASP) b. Service network Responsibility a. Strategically implement and sustain a Service Franchisee network b. Ensure the ROI of the Service Franchisee to ensure sustainability c. Customer Satisfaction Parameters a. TAT for Installation / Demo and Break Down calls b. Customer Satisfaction Parameters c. NPS Score d. Identify process gaps and drive CAPA d. Financial (PnL Management for the assigned territory) a. Spares Management i. Within Warranty Per call revenue to be kept in check ii. Out of warranty spares revenue to be to increase b. Service Provider Outstanding clearance c. Royalty management with the Service Franchisee d. FG Refund management i. Large Products ii. Small Products e. Job Rate to Service Provider e. Process and Audits a. TATA Croma Value and OL Service Process adherence by the Service Providers b. Participate in the Audits at regular intervals and implement corrective actions f. Training and Development a. New Product training b. Customer Service Skill c. Technical refreshers d. Process refreshers g. Team Motivation

More Jobs at Croma

Showroom Sales Executive - TATA Croma

Chennai

Experience: Not specified

INR 1 - 2 Lacs

Retail Sales-TATA Croma, Chennai

Chennai

Experience: Not specified

INR 1 - 2 Lacs

TATA Croma - Sales Executive (Customer Service Specialist), Chennai

Chennai

1 - 5 yrs

INR 1 - 2 Lacs

Customer Service Specialist - Chennai

Chennai

1 - 3 yrs

INR 2 - 2 Lacs

Zonal Manager @ Croma - A TATA Enterprise

Chandigarh

10 - 18 yrs

INR 10 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Service Interview Now

Croma

www.croma.com

Retail, E-commerce

New Delhi

5000+ Employees

111 Jobs

Key People

Amit K. Agarwal

CEO
Rajiv Wadhwa

CFO
Sonia Mehta

CTO

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Bookmarks

Infinti Retail (Croma)- Area Service Incharge -Own brand

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Croma

Mock Interview

RecommendedJobs for You

Infinti Retail (Croma)- Area Service Incharge -Own brand

Lead Analyst - Enterprise PMO (IV&V) - 5+ years - Pune

HR Service Delivery Associate

HR Service Delivery Associate

HR Service Delivery Associate

HR Service Delivery Associate

Hiring For Field Executive

Delivery Assistant / Runner - 0 To 10yrs - with 2wheeler license - OMR

Infinti Retail (Croma)- Area Service Incharge -Own brand

Senior Executive - Long Idle

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Contact Us

Search

Profile

Bookmarks

Personal Settings

Infinti Retail (Croma)- Area Service Incharge -Own brand

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Croma