Tata Croma | Customer Service Specialist (Sales) - HR Contact No- 9606377534/9538837711 Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. HR Contact No- 9606377534/9538837711

Role & responsibilities Sales and Customer Service: Generating sales for the assigned category. Providing outstanding customer service by creating a friendly environment and maintaining product knowledge. Assisting customers in locating merchandise. Informing customers about promotions and advertisements. Resolving customer complaints promptly. Merchandising and Operations: Assisting in completing price changes within the department. Bringing up sales at registers and/or bagging merchandise. Assisting in floor moves, merchandising, display maintenance, and housekeeping. Processing and replenishing merchandise and monitoring floor stock. Ensuring availability of products in the assigned category. Participating in year-end inventory and cycle counts. Ensuring adherence to SOPs (Standard Operating Procedures) in the store. Team Management and Development: Assisting in achieving set targets for service standards and operations. Providing timely review and feedback to store employees. Updating colleagues on business performance, new initiatives, and pertinent issues at weekly sales meetings. Sales Performance and Execution: Executing plans to maximize sales as set by the immediate superior. Monitoring sales performance in the assigned category against budgets. Contributing to achieving overall sales goals. Perks and benefits Sales Incentives

Role & responsibilities Coordinate with respective zonal sales and central functions (marketing, supply chain, categories, finance, etc.) to plan and execute festive consumer offers Lead advance festive planning including offer calendar, focus categories, key initiatives, and sales/margin/consumer targets Design consumer offers in alignment with business goals Create and evaluate business case for each consumer offer Ensure inventory availability as per forecasted demand Act as SPOC for deployment of all regional offer-related documents and processes Cascade national offers in the zones Monitor performance of each consumer offer Gather on-ground feedback and insights around consumer offers Skills & Competencies Strong analytical skills ability to create financial models, handle large volumes of data Comfort in using Microsoft Excel, and willingness to learn and use new-age tools Program management skills with the ability to independently coordinate with respective stakeholders to drive on-ground actions Good communication skills, both written and verbal Ability to understand the big-picture and business nuance Qualification/Experience Graduate (MBA/ Post Graduation will be preferred) Previous experience in offer design and/or campaign planning, business operations, category management, marketing is good to have

Roles and Responsibilities inancial Responsibilities: To ensure zero outstanding beyond the credit period and have no discrepancy in DA v/s Invoice Monitor discrepancy in collection Reduction in Trade-in Loss Monitoring and reporting of DBD Increase DC/CC EMI penetration HR Responsibilities: Assisting onboarding and offboarding of employees Process & Performance Management: Ensure 100% adherence to the SOP To check all activities as per the Day End checklist and sign off daily Improve scores on internal Processes and Audits SOP, SMART, NPS, Mystery audits through timely interventions Gaps identified in the Internal Audits to be fixed and to be complied to Asist HR in disseminating communication and updates to store employees People Management Shift scheduling and roastering to ensure the sections are manned at all times Develop and train team members on SOP & SAP Desired Candidate Profile Strong Process Orientation, Good Communication, Attention to detail, Organised and Meticulous, Good numerical ability, Team management Qualification: Graduate Perks and Benefits 1.5 Day week off in week days Leaves, National holiday extra pay, 9 Hours working, Incentive additional HR Contact - Nithyasri - 9538837711

Role & responsibilities Sales and Customer Service: Generating sales for the assigned category. Providing outstanding customer service by creating a friendly environment and maintaining product knowledge. Assisting customers in locating merchandise. Informing customers about promotions and advertisements. Resolving customer complaints promptly. Merchandising and Operations: Assisting in completing price changes within the department. Bringing up sales at registers and/or bagging merchandise. Assisting in floor moves, merchandising, display maintenance, and housekeeping. Processing and replenishing merchandise and monitoring floor stock. Ensuring availability of products in the assigned category. Participating in year-end inventory and cycle counts. Ensuring adherence to SOPs (Standard Operating Procedures) in the store. Team Management and Development: Assisting in achieving set targets for service standards and operations. Providing timely review and feedback to store employees. Updating colleagues on business performance, new initiatives, and pertinent issues at weekly sales meetings. Sales Performance and Execution: Executing plans to maximize sales as set by the immediate superior. Monitoring sales performance in the assigned category against budgets. Contributing to achieving overall sales goals. HR Contact Person: Nithyasri - 9538837711 Perks and benefits Sales Incentives

Job description Roles & Responsibilities Ensure 100% sales process implementation and compliance Ensure all customers are attended to appropriately and timely resolution of customer escalations. Daily review & follow up on complaints & resolution as per predefined SLA & TAT Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback In-store Merchandising: Ensure 100% compliance on Planogram, Merchandising and Ticketing Ensure efficient & accurate in-store inventory management People Management: To ensure adequate manpower at all times Do a training need analysis and accordingly plan trainings along with the Cluster trainers. Review and improve Training Assessment Scores Responsible to uphold the Croma culture and ensure decorum and discipline within the store team Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees Clear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentives Lead & ensure 100% compliance on people processes Track performance of all team members and recognizes best performers on an on-going basis Performance Management & Review: Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory Drive sales and conversion to achieve store targets and improve store performance on all KPIs Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planning Process: Improve scores on internal Processes and Audits SOP, SMART, Safety audits, Mystery audits through timely interventions Role & responsibilities Preferred candidate profile Perks and benefits

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees Skills & Competencies 2+ years of experience in retail or CDIT trainings Qualification/Experience Graduate / Post Graduate

Infiniti Retail Ltd. is looking for NAPS-Customer Service Specialist to join our dynamic team and embark on a rewarding career journey. Answering customer inquiries via phone, email, live chat, or in-person Responding to customer complaints and resolving issues in a timely and effective manner Gathering customer feedback and suggesting ways to improve the customer experience Providing product and service information to customers Processing orders, returns, and exchanges accurately and efficiently Updating customer information and purchase history in the company's database Escalating complex or high-priority issues to the appropriate department or supervisor Good organizational and time management skills Should have strong communication and problem-solving skills

Infiniti Retail Ltd. is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journey. Answering customer inquiries via phone, email, live chat, or in-person Responding to customer complaints and resolving issues in a timely and effective manner Gathering customer feedback and suggesting ways to improve the customer experience Providing product and service information to customers Processing orders, returns, and exchanges accurately and efficiently Updating customer information and purchase history in the company's database Escalating complex or high-priority issues to the appropriate department or supervisor Good organizational and time management skills Should have strong communication and problem-solving skills

Role & responsibilities Responsible for preparing monthly store wise stock reports. To keep a record and maintain cycle counts of the entire inventory in the store. Receiving and verifying the inventory with the purchase order listings. Reporting loss, damage and any such discrepancies to the supervising authorities. Sorting all goods and stacking them appropriately. Assisting in the labeling, tagging and packaging of the goods. Maintaining proper documentation processed for the receipt of the good and supplies. Ensuring the timely dispatch of the goods to the appropriate destinations. Coordinating and synchronizing work functions with the vendors, suppliers and other internal departments of the stores. Maintaining cleanliness and order in the back dock and complying with all safety norms while carrying out work functions. Reporting discrepancies such as loss and damage of goods to the supervising manager.

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off

Role & responsibilities To achieve the revenue and profit targets for the store. Interacting with customers, giving them product presentations and convincing them to make purchases. Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock. Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards. Execute plans to maximize sales as assigned. Maintains positive relations and rapport with Customers. Keeping oneself updated with all the product knowledge. Using the technical skills and/or product knowledge to help the customers buy the right product. Handle customer queries effectively. Effectively collects customer feedback and passes it to immediate manager. Attend mandatory staff meetings and training sessions. Completion of all administrative paperwork during scheduled shift. Knowledge of procedures in emergency situations. Knowledge of facility rules, regulations and philosophy of the store. Other duties as assigned by the superior.

Infiniti Retail Ltd. is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journey. Answering customer inquiries via phone, email, live chat, or in- person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high- priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem- solving skills.

Role & responsibilities Responsible for preparing monthly store wise stock reports. To keep a record and maintain cycle counts of the entire inventory in the store. Receiving and verifying the inventory with the purchase order listings. Reporting loss, damage and any such discrepancies to the supervising authorities. Sorting all goods and stacking them appropriately. Assisting in the labeling, tagging and packaging of the goods. Maintaining proper documentation processed for the receipt of the good and supplies. Ensuring the timely dispatch of the goods to the appropriate destinations. Coordinating and synchronizing work functions with the vendors, suppliers and other internal departments of the stores. Maintaining cleanliness and order in the back dock and complying with all safety norms while carrying out work functions. Reporting discrepancies such as loss and damage of goods to the supervising manager.

Tata Croma | Retail Cashier/Sales Job Description: Retail Cashier • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue receipts, refunds, credits, or change due to customers. • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Calculate total payments received during a time period, and reconcile this with total sales. Pay company bills by cash, vouchers, or cheques. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Keep periodic balance sheets of amounts and numbers of transactions. Completing all the tasks assigned by the head cashier. Reporting any incongruity to the head cashier. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Process merchandise returns and exchanges. Request information or assistance using paging systems. Stock shelves, and mark prices on shelves and items. Compile and maintain non-monetary reports and records. Keep periodic balance sheets of amounts and numbers of transactions. Providing customer service by ensuring that the billing process is faster. Contact No- 8867916254

Tata Croma | Retail Cashier/Sales Job Description: Retail Cashier • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue receipts, refunds, credits, or change due to customers. • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Calculate total payments received during a time period, and reconcile this with total sales. Pay company bills by cash, vouchers, or cheques. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Keep periodic balance sheets of amounts and numbers of transactions. Completing all the tasks assigned by the head cashier. Reporting any incongruity to the head cashier. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Process merchandise returns and exchanges. Request information or assistance using paging systems. Stock shelves, and mark prices on shelves and items. Compile and maintain non-monetary reports and records. Keep periodic balance sheets of amounts and numbers of transactions. Providing customer service by ensuring that the billing process is faster. Contact No- 8867916254

Role & responsibilities Responsible for preparing monthly store wise stock reports. To keep a record and maintain cycle counts of the entire inventory in the store. Receiving and verifying the inventory with the purchase order listings. Reporting loss, damage and any such discrepancies to the supervising authorities. Sorting all goods and stacking them appropriately. Assisting in the labeling, tagging and packaging of the goods. Maintaining proper documentation processed for the receipt of the good and supplies. Ensuring the timely dispatch of the goods to the appropriate destinations. Coordinating and synchronizing work functions with the vendors, suppliers and other internal departments of the stores. Maintaining cleanliness and order in the back dock and complying with all safety norms while carrying out work functions. Reporting discrepancies such as loss and damage of goods to the supervising manager.

Role & responsibilities To achieve the revenue and profit targets for the store. Interacting with customers, giving them product presentations and convincing them to make purchases. Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock. Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards. Execute plans to maximize sales as assigned. Maintains positive relations and rapport with Customers. Keeping oneself updated with all the product knowledge. Using the technical skills and/or product knowledge to help the customers buy the right product. Handle customer queries effectively. Effectively collects customer feedback and passes it to immediate manager. Attend mandatory staff meetings and training sessions. Completion of all administrative paperwork during scheduled shift. Knowledge of procedures in emergency situations. Knowledge of facility rules, regulations and philosophy of the store. Other duties as assigned by the superior.

Job Description Job role & responsibilities: • Responsible for cluster of stores in a city. • Execution of performance management system - bi-annual appraisal cycles, performance improvement plans in stores. • Implementation of engagement activities. • Create a vibrant, fun, learning and growth-oriented culture in stores. • Implement various HR interventions for retention. • Implement and sustain Tata Code of Conduct and value systems in the stores. • Conduct regular visits and interactions in stores to understand the pulse of employees. • Looking after employee welfare - monetary & non-monetary, grievance handling, counseling and guiding employees for harmonious interpersonal relations. • Ensuring accurate and timely payroll data processing of new employees as well as full and final settlements of resigned employees on a monthly basis in coordination with the Payroll executive. • Ensuring Incentives are accurately calculated and updated in Payroll System for all store employees. • Monitoring Regular Rewards & Recognition is conducted at stores and timely data is updated in the system. • Conducting regular Audits with respect to Employee details and personnel files, leave records in HRMS, Attendance, Recording daily Scheduler & Shifts and any other relevant registers at store level to ensure accuracy of data and documents. • Developing & ensuring implementation of all the HR Standard Operating Procedures & Policies at store level. • Representing HR function for Monthly reviews with relevant data points and metrices.

Infiniti Retail Ltd. is looking for Department Manager to join our dynamic team and embark on a rewarding career journey Team Leadership: Manage and lead a team of employees, providing direction, guidance, and support to achieve departmental or organizational goals Planning and Strategy: Develop strategic plans, set goals, and create action plans to accomplish business objectives Operations Management: Oversee day-to-day operations, ensuring efficient workflow, resource allocation, and adherence to policies and procedures Budgeting and Financial Management: Manage budgets, allocate resources, monitor expenses, and contribute to financial planning Performance Management: Set performance expectations, conduct performance evaluations, and provide coaching and feedback to team members Project Management: Plan, execute, and monitor projects, ensuring timely completion, quality, and alignment with objectives