Roles and Responsibilities inancial Responsibilities: To ensure zero outstanding beyond the credit period and have no discrepancy in DA v/s Invoice Monitor discrepancy in collection Reduction in Trade-in Loss Monitoring and reporting of DBD Increase DC/CC EMI penetration HR Responsibilities: Assisting onboarding and offboarding of employees Process & Performance Management: Ensure 100% adherence to the SOP To check all activities as per the Day End checklist and sign off daily Improve scores on internal Processes and Audits SOP, SMART, NPS, Mystery audits through timely interventions Gaps identified in the Internal Audits to be fixed and to be complied to Asist HR in disseminating communication and updates to store employees People Management Shift scheduling and roastering to ensure the sections are manned at all times Develop and train team members on SOP & SAP Desired Candidate Profile Strong Process Orientation, Good Communication, Attention to detail, Organised and Meticulous, Good numerical ability, Team management Qualification: Graduate Perks and Benefits 1.5 Day week off in week days Leaves, National holiday extra pay, 9 Hours working, Incentive additional

We are seeking a meticulous and organized Inventory Controller to oversee and maintain accurate stock levels, ensure proper inventory processes, and support operational efficiency. The Inventory Controller will be responsible for monitoring stock movements, conducting audits, and ensuring inventory accuracy to meet business needs. HR Contact - 9606556938

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off Contact- Shiva-8885190549

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Croma is looking for Customer Delivery Specialist to join our dynamic team and embark on a rewarding career Journey Coordinate and ensure customer deliveries Monitor delivery timelines and quality Handle customer queries and issues Ensure high customer satisfaction

Role: Manager Digital Category (Sell Side) Role & responsibilities: The incumbent will be responsible for all category management inputs such as selection and price competitiveness, in-stock, merchandizing, customer experience etc and outputs such as customer feedback and revenue. This is a critical and complex role that drives execution. The role directly influences senior leaders. Decisions are both strategic and tactical in nature and affect the overall direction of a work group and are pertinent to the operations of the electronics business on Croma.com and TataNeu. Scope of responsibility includes partner management, inventory management, marketing, pricing, team management and other day-to-day operational management activities for the Category. In this leadership position, the incumbent is expected to plan and execute relentlessly, allocate resources to achieve goals, anticipate bottlenecks and encourage risk taking to maximize long term business benefit while adjusting for tactical objectives. A. Business strategy & customer experience •Responsible for end-to-end category strategy and customer experience & offering, including selection and pricing on TataNeu •Owns and identifies business growth plan • Influences user experience and features for the category • Leverages partner and product teams to deliver to category objectives B. Business plan execution • Sets and measures goals and targets across sub-categories and functions •Drives improvements to business processes and ensures quality C. Financial accountability •Accountable for financial performance of the categories. Responsible for revenue, cost and investment D. Customer acquisition & retention •Responsible for customer acquisition and retention for the category • Innovates on behalf of customers - develops and drives category growth strategy E. Operations •Owns day-to-day category operations such as key partner negotiation/management, inventory management, pricing benchmarking, onsite merchandizing, etc. •Drives and measures quality in internal and external processes F. Organizational and people leadership •Has direct reporting responsibility for small team initially and is expected to grow to multiple teams over time (Leader of Leaders). • Influences across the company on behalf of the business and category.

Roles and Responsibilities inancial Responsibilities: To ensure zero outstanding beyond the credit period and have no discrepancy in DA v/s Invoice Monitor discrepancy in collection Reduction in Trade-in Loss Monitoring and reporting of DBD Increase DC/CC EMI penetration HR Responsibilities: Assisting onboarding and offboarding of employees Process & Performance Management: Ensure 100% adherence to the SOP To check all activities as per the Day End checklist and sign off daily Improve scores on internal Processes and Audits SOP, SMART, NPS, Mystery audits through timely interventions Gaps identified in the Internal Audits to be fixed and to be complied to Asist HR in disseminating communication and updates to store employees People Management Shift scheduling and roastering to ensure the sections are manned at all times Develop and train team members on SOP & SAP Desired Candidate Profile Strong Process Orientation, Good Communication, Attention to detail, Organised and Meticulous, Good numerical ability, Team management Qualification: Graduate Perks and Benefits 1.5 Day week off in week days Leaves, National holiday extra pay, 9 Hours working, Incentive additional

Role & responsibilities:- Certifying pilot training before launch of any new system NDO (New DC opening/Cross Dock) training Training delivery-role-wise & department-wise to DC & Cross Dock employees 5S /Kaizen implementation department & DC wise - Mi Program BDC Training delivery/Assessments including NSO & Gap fill System training like OMS, TMS & WMS training delivery & end to end implementation drive with certification System updates training through learning bytes on OMS, WMS and TMS Train-Inventory analyst, Distribution expert, ECOM champ and OMS Champion once a month Dashboard hygiene management Using Power BI & NPS data for TNI Audio/Visual aids session plans Monthly training need identification & analysis in sync with business requirement Based on TNA development of training calendar/delivery & assessment Induction program for on-roll & off-roll employees in all departments Training of all Cross Dock employees Soft & Functional skill program for all DC & Cross Dock employees Drive Monthly R&R program Covering end to end trainings for the RPA role holders at DC Preferred candidate profile:- 2+ years as DC trainer Graduate/post graduate (any specialization)

Job Summary:- Defective Inventory Management & Clearance as per SOP at Defectives Hub through coordination with brands, Service center and CSM. Acts as a primary contact between Store, brands & CSMs for defectives clearance as defined SOP/process. Ensure constant work towards reduction of defective inventory value and volume. Acts as custodian of defective inventory & key contact point for store, brand & respective CSM/AM. Role & responsibilities:- Raising defective stock movement requests with stores & ensuring physical stock movement takes place as per schedule and process defined. Ensure GRN in SAP. Process Adherence & vigilance during stock intake & report back. Highlight any deviation immediate to all stakeholders. Data maintenance & stock details/movement capture in Excel/backup files End to End coordination with brands for repair/replacement/CN for defective stock End to End coordination with CSM/merchandizer for VTO Ensure proper paper work and filing. Ensure proper audits and stock takes as per SOP. Maximum utilization of available resources with proper scheduling of work with clear guidelines to team Strong intra-team coordination for smooth process flow & task management Preferred candidate profile:- Graduate/diploma holder in any field. (Technical degree will be given a preference) 2 + years experience in customer service from a reputed consumer durable/retail organization. Experience should include backend support and coordination with external/internal teams. Demonstrates the attitude that ensures customer satisfaction. Excellent written and verbal communication skills. Excellent in time management skills and ability to multi-task. Well versed with usage of MS Office and Outlook

Role & responsibilities:- - Vendor Receipt and appointment Scheduling with Vendors and inward capacity planning - Receiving & managing flow of material from stores & other DCs. - Coordination's with Buying Team for Vendor Related issues - Resolving discrepancies of Store Returns - Ensuring material put away to the right location. - Maintain and nurture customer and vendor relationships - Coordinating with Stores and Store managers for SLM pick up - Space planning for inter dc movement - Managing to minimise the errors & improve the Inbound accuracy. - Monthly Review with all service providers with respect to SLA's, KPI's, SOP's & DEPS. - Review warehouse logistics and improve where possible - Sharing Inbound related MIS reports. - Ensuring to share required documents with commercial team for vendor payment Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, Data analysis. - SAP Knowledge is preferable - Aptitude for counting and inventory management

Role & responsibilities:- - Maintaining stock accuracy - Ensuring WM hygiene - 100% put away as per defined TAT. - Audit of bin locations post movement of stocks. - 100% picking of stocks as per allocations received in the defined TAT. - Investigating stores short excess cases. - Coordinate and manage daily physical cycle count as per pre-defined schedule. - Record daily deliveries and shipment to maintain information required for periodic inventory reconciliation - Create and maintain spreadsheets for the report and analysis of data - Provide written reports and results of data analysis to senior management. - Regular action on slow moving inventory - Audit of consumable inventory - Maintaining stock between DC primary and reserve location of DC. - Bin optimization activity - Shortage/Excess report analysis report Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, Data analysis & interpretation - SAP Knowledge is preferable - Strong communication, interpersonal skills - Aptitude for counting and inventory management

Role & responsibilities:- Responsible for cluster of stores in a city. Execution of performance management system bi-annual appraisal cycles, performance improvement plans in stores. Implementation of engagement activities. Create a vibrant, fun, learning and growth-oriented culture in stores. Implement various HR interventions for retention. Implement and sustain Tata Code of Conduct and value systems in the stores. Conduct regular Open House in stores to understand pulse of employees. Looking after employee welfare - monetary & non-monetary, grievance handling, counselling and guiding employees for harmonious interpersonal relations. Ensuring accurate and timely payroll data processing of new employees as well as full and final settlements of resigned employees on a monthly basis in coordination with the Payroll executive Ensuring Incentives are accurately calculated and updated in Payroll System for all store employees Monitoring Regular Rewards & Recognition is conducted at stores and timely data is updated in the system Conducting regular Audits with respect to Employee details and personnel files, leave records in HRMS, Attendance, Recording daily Scheduler & Shifts and any other relevant registers at store level to ensure accuracy of data and documents. Developing & ensuring implementation of all the HR Standard Operating Procedures & Policies at store level Representing HR function for Monthly reviews with relevant data points and metrices. Preferred candidate profile Good Verbal and written communication Should have prior experience of handling retail HR store operations Problem-solving and decision-making abilities. Ability to work independently and as part of a team.

Role & responsibilities:- - Execution of Route planning - Cost effective Vehicle planning - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - Arranging backup plan for promo season for higher loads - Ensuring earliest delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports Preferred candidate profile:- - Working knowledge of MS Office Utilities Excel, Power point, Word, - SAP Knowledge is preferable - Geography knowledge

Role & responsibilities - Route planning - Cost effective Vehicle planning - Vendor coordination - Optimum utilisation of Vehicles. - Ensuring on time deliveries to the stores & customers - Following up for delayed deliveries - Tracking drivers on ground - Coordinating with outbound team to arrange quick pickups - Ensuring POD management - New Vendor hiring - Arranging backup plan for promo season for higher loads - Training Team for on time delivery toward customer satisfaction - Circulating & monitoring performance through MIS reports - Training the team towards reduction in In Transit Damage. Preferred Candidate - Working knowledge of MS Office Utilities Excel, Power point, Word, Data analysis & interpretation - SAP Knowledge is preferable - Clear communication, interpersonal skills Geography knowledge

Job description Customer Interception Reviews Customer Interception- observes CSS on a daily basis using the observation sheets, and report as per process. • Does 3 rd Follow ups with customers keyed in the Follow up register. Documents outcome of the calls in the follow up register. • Reverse Ushers customer in the section. Review Merchandising, Ticketing and execute Promotion -Conducts Daily Floor Walk to review merchandising and ticketing standards, plans and executes corrective actions to address gaps. Escalates to DM as required. • Executes category promotions by preparing and putting up the relevant tickets. • Conducts Floor Walks to Review Execution of SLM inventory Tag Along Products • Plans and executes relevant strategy for cross selling of attachments • Ensures all display gondolas and fixtures are clean PEOPLE:- Self-Grooming and Staff Grooming Schedule and Check Adherence Training PROCESS:- Review Global Counts • Conducts Spot Check for the Stock Counted by CSS:- as per process defined. PID • Does the SAP Entry and handover of the count sheet to the DM Billing Does daily billings using MPO.

Job description Roles & Responsibilities Customer Service: Ensure 100% sales process implementation and compliance Ensure all customers are attended to appropriately and timely resolution of customer escalations. Daily review & follow up on complaints & resolution as per predefined SLA & TAT Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback In-store Merchandising: Ensure 100% compliance on Planogram, Merchandising and Ticketing Ensure efficient & accurate in-store inventory management People Management: To ensure adequate manpower at all times Do a training need analysis and accordingly plan trainings along with the Cluster trainers. Review and improve Training Assessment Scores Responsible to uphold the Croma culture and ensure decorum and discipline within the store team Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees Clear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentives Lead & ensure 100% compliance on people processes Track performance of all team members and recognizes best performers on an on-going basis Performance Management & Review: Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory Drive sales and conversion to achieve store targets and improve store performance on all KPIs Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planning Process: Improve scores on internal Processes and Audits SOP, SMART, Safety audits, Mystery audits through timely interventionsRole & responsibilities Preferred candidate profile Perks and benefits

Role & responsibilities Sales and Customer Service: Generating sales for the assigned category. Providing outstanding customer service by creating a friendly environment and maintaining product knowledge. Assisting customers in locating merchandise. Informing customers about promotions and advertisements. Resolving customer complaints promptly. Merchandising and Operations: Assisting in completing price changes within the department. Bringing up sales at registers and/or bagging merchandise. Assisting in floor moves, merchandising, display maintenance, and housekeeping. Processing and replenishing merchandise and monitoring floor stock. Ensuring availability of products in the assigned category. Participating in year-end inventory and cycle counts. Ensuring adherence to SOPs (Standard Operating Procedures) in the store. Team Management and Development: Assisting in achieving set targets for service standards and operations. Providing timely review and feedback to store employees. Updating colleagues on business performance, new initiatives, and pertinent issues at weekly sales meetings. Sales Performance and Execution: Executing plans to maximize sales as set by the immediate superior. Monitoring sales performance in the assigned category against budgets. Contributing to achieving overall sales goals. Perks and benefits Sales Incentives

Roles and Responsibilities inancial Responsibilities: To ensure zero outstanding beyond the credit period and have no discrepancy in DA v/s Invoice Monitor discrepancy in collection Reduction in Trade-in Loss Monitoring and reporting of DBD Increase DC/CC EMI penetration HR Responsibilities: Assisting onboarding and offboarding of employees Process & Performance Management: Ensure 100% adherence to the SOP To check all activities as per the Day End checklist and sign off daily Improve scores on internal Processes and Audits SOP, SMART, NPS, Mystery audits through timely interventions Gaps identified in the Internal Audits to be fixed and to be complied to Asist HR in disseminating communication and updates to store employees People Management Shift scheduling and roastering to ensure the sections are manned at all times Develop and train team members on SOP & SAP Desired Candidate Profile Strong Process Orientation, Good Communication, Attention to detail, Organised and Meticulous, Good numerical ability, Team management Qualification: Graduate Perks and Benefits 1.5 Day week off in week days Leaves, National holiday extra pay, 9 Hours working, Incentive additional

Design and implement KPI-dashboards for key supply chain metrics performance indicators (DC & distribution network). Ensure data accuracy and reliability through ongoing analysis, testing, and refinement of reports and dashboards. Optimize data models and queries to improve visualization performance Train end-users on how to use Power BI reports and dashboards effectively Collect & analyse supply-chain dataset with respective functional-owner and derive conclusions/actionable. Oversee administration of masters data for DCs, XDs, Stores, LH & others SC-data; ensuring accuracy and consistency in power-BI. Conduct regular gap-analysis of supply chain data (OMS, TMS, SES), identify discrepancies and implement corrections in data set as necessary. Be participant in improvement programs in Supply Chain. Enable stakeholders with data for making informed decisions Prepare and present analytical reports, offer insights and actionable recommendations. Develop varied/new insights from current data-schema & present to SC-stakeholders.