Respond to customer inquiries and resolve complaints in a timely and professional manner. Communicate with customers through various channels, including phone, email, and live chat. Collaborate with other departments to resolve customer issues and ensure customer satisfaction. Maintain accurate records of customer interactions and transactions. Identify opportunities to improve the customer experience and provide feedback to management. Adhere to all customer service standards and protocols. Excellent communication and interpersonal skills. Ability to handle difficult customers and resolve conflicts.

Delivering excellent service to ensure high levels of customer satisfaction. Motivating the sales team to meet sales objectives by training and mentoring staff. Creating business strategies to attract new customers, expand store traffic, and enhance profitability. Hiring, training, and overseeing new staff. Responding to customer complaints and concerns in a professional manner. Ensuring store compliance with health and safety regulations. Developing and arranging promotional material and in-store displays. Preparing detailed reports on buying trends, customer requirements, and profits. Undertaking store administration duties such as managing store budgets and updating financial records. Monitoring inventory levels and ordering new item

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Reports to: Head Cashier Direct Reports: None Salary Package Qualification, Experience and Skills Required: Graduate in any stream with an experience of 1 - 2 years in any industry. Candidate should be well versed with the billing process. Competencies: Process and result orientation, Numerical Calculation, cash management, interpersonal effectiveness, Quick learner, Eye for Detail. Number of Vacancies: Key Responsibilities: Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Calculate total payments received during a time period, and reconcile this with total sales. Pay company bills by cash, vouchers, or cheques. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Keep periodic balance sheets of amounts and numbers of transactions. Completing all the tasks assigned by the head cashier. Reporting any incongruity to the head cashier. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Process merchandise returns and exchanges. Request information or assistance using paging systems. Stock shelves, and mark prices on shelves and items. Compile and maintain non-monetary reports and records. Keep periodic balance sheets of amounts and numbers of transactions. Providing customer service by ensuring that the billing process is faster.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Reports to: Head Cashier Direct Reports: None Salary Package Qualification, Experience and Skills Required: Graduate in any stream with an experience of 1 - 2 years in any industry. Candidate should be well versed with the billing process. Competencies: Process and result orientation, Numerical Calculation, cash management, interpersonal effectiveness, Quick learner, Eye for Detail. Number of Vacancies: Key Responsibilities: Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Calculate total payments received during a time period, and reconcile this with total sales. Pay company bills by cash, vouchers, or cheques. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Keep periodic balance sheets of amounts and numbers of transactions. Completing all the tasks assigned by the head cashier. Reporting any incongruity to the head cashier. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Process merchandise returns and exchanges. Request information or assistance using paging systems. Stock shelves, and mark prices on shelves and items. Compile and maintain non-monetary reports and records. Keep periodic balance sheets of amounts and numbers of transactions. Providing customer service by ensuring that the billing process is faster.

Handle cash transactions accurately and efficiently, including processing sales, returns, and exchanges. Follow store policies and procedures, including those related to cash handling and security. Assist with store merchandising and stocking, as needed. Requirements : Cash handling experience. Strong customer service skills. Ability to handle cash transactions accurately and efficiently. Good organizational skills.

Respond to customer inquiries and resolve complaints in a timely and professional manner. Communicate with customers through various channels, including phone, email, and live chat. Collaborate with other departments to resolve customer issues and ensure customer satisfaction. Maintain accurate records of customer interactions and transactions. Identify opportunities to improve the customer experience and provide feedback to management. Adhere to all customer service standards and protocols. Excellent communication and interpersonal skills. Ability to handle difficult customers and resolve conflicts.

Reports to: Assistant Department Manager Direct Reports: None Salary Package Qualification, Experience and Skills Required: Graduate or pursuing graduation with 0-1 year of experience. Oral Communication Skills, Excellent in product knowledge. Competencies: Process & result orientation, Quick learner, interpersonal effectiveness, Persuasiveness, Organising skills, Conflict management & resolution, quick documentation, etc. Number of Vacancies: Key Responsibilities: To achieve the revenue and profit targets for the store. Interacting with customers, giving them product presentations and convincing them to make purchases. Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock. Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards. Execute plans to maximize sales as assigned. Maintains positive relations and rapport with Customers. Keeping oneself updated with all the product knowledge. Using the technical skills and/or product knowledge to help the customers buy the right product. Handle customer queries effectively. Effectively collects customer feedback and passes it to immediate manager. Attend mandatory staff meetings and training sessions. Completion of all administrative paperwork during scheduled shift. Knowledge of procedures in emergency situations. Knowledge of facility rules, regulations and philosophy of the store. Other duties as assigned by the superior.

Respond to customer inquiries and resolve complaints in a timely and professional manner. Communicate with customers through various channels, including phone, email, and live chat. Collaborate with other departments to resolve customer issues and ensure customer satisfaction. Maintain accurate records of customer interactions and transactions. Identify opportunities to improve the customer experience and provide feedback to management. Adhere to all customer service standards and protocols. Excellent communication and interpersonal skills. Ability to handle difficult customers and resolve conflicts.

Job description Customer Interception Reviews Customer Interception- observes CSS on a daily basis using the observation sheets, and report as per process. • Does 3 rd Follow ups with customers keyed in the Follow up register. Documents outcome of the calls in the follow up register. • Reverse Ushers customer in the section. Review Merchandising, Ticketing and execute Promotion -Conducts Daily Floor Walk to review merchandising and ticketing standards, plans and executes corrective actions to address gaps. Escalates to DM as required. • Executes category promotions by preparing and putting up the relevant tickets. • Conducts Floor Walks to Review Execution of SLM inventory Tag Along Products • Plans and executes relevant strategy for cross selling of attachments • Ensures all display gondolas and fixtures are clean PEOPLE:- Self-Grooming and Staff Grooming Schedule and Check Adherence Training PROCESS:- Review Global Counts • Conducts Spot Check for the Stock Counted by CSS:- as per process defined. PID • Does the SAP Entry and handover of the count sheet to the DM Billing Does daily billings using MPO.

Job description Roles & Responsibilities Customer Service: Ensure 100% sales process implementation and compliance Ensure all customers are attended to appropriately and timely resolution of customer escalations. Daily review & follow up on complaints & resolution as per predefined SLA & TAT Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback In-store Merchandising: Ensure 100% compliance on Planogram, Merchandising and Ticketing Ensure efficient & accurate in-store inventory management People Management: To ensure adequate manpower at all times Do a training need analysis and accordingly plan trainings along with the Cluster trainers. Review and improve Training Assessment Scores Responsible to uphold the Croma culture and ensure decorum and discipline within the store team Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees Clear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentives Lead & ensure 100% compliance on people processes Track performance of all team members and recognizes best performers on an on-going basis Performance Management & Review: Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory Drive sales and conversion to achieve store targets and improve store performance on all KPIs Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planning Process: Improve scores on internal Processes and Audits SOP, SMART, Safety audits, Mystery audits through timely interventionsRole & responsibilities Preferred candidate profile Perks and benefits