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Customer Service Specialist

0 - 9 years

2 - 3 Lacs

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

Posted:2 days ago| Platform: Naukri logo

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Skills Required

customer relationship customer complaints customer service problem solving retail sales customer support operations handling customer queries chat quality assurance non voice e-commerce customer handling communication skills customer experience crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Infiniti Retail Ltd is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journey Answering customer inquiries via phone, email, live chat, or in-person Responding to customer complaints and resolving issues in a timely and effective manner Gathering customer feedback and suggesting ways to improve the customer experience Providing product and service information to customers Processing orders, returns, and exchanges accurately and efficiently Updating customer information and purchase history in the company's database Escalating complex or high-priority issues to the appropriate department or supervisor Good organizational and time management skills Should have strong communication and problem-solving skills

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Croma
Croma
www.croma.com

Retail, E-commerce

New Delhi

5000+ Employees

109 Jobs

    Key People

  • Amit K. Agarwal

    CEO

  • Rajiv Wadhwa

    CFO

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