CRM Technical Architect

Key Responsibilities:

• Design an end-to-end solution that aligns with business requirements and is scalable.
• Deliver good user experience by ensuring no bottlenecks on performance
• Work with stakeholders / functional team to understand requirements and map them to the functionality in Dynamics 365 CRM.
• Configure and customize CRM to meet specific business requirements, including sales, service, marketing modules and system integration needs.
• Implement best practices for the team.
• Provide expert guidance to clients on using Dynamics 365 CRM wherever required.
• Collaborate with cross-functional teams, including functional consultants, developers, and project managers, to ensure successful project delivery.
• Provide support during and after the system implementation.
• Troubleshoot and resolve issues post-implementation, ensuring high client satisfaction and system performance.
• Stay updated on the latest product features, upgrades, and industry trends to provide informed recommendations.
• Document / review SSD (Systems Specification Document), integration document, overall architecture and any other project-related technical documents.

Desired Skills and Experience:

• 10-14 years of experience in technical role, with a deep understanding of Microsoft Dynamics 365 CRM platform
• Good understanding of configuring and customizing D365 application to meet specific business requirements
• Experience in overall data modelling
• Mandatory Technical Skills:
• Good experience in Power Platform (Power Apps, Power Automate)
• Hands-on experience in configuring, customizing and implementing key modules of CRM, such as Sales, Service and Marketing.
• Strong knowledge of Out of the Box features of D365 CRM in mapping business requirements and identifying specific ones that need customization
• End to end solution design to ensure solution meets business requirements and is scalable
• Experience in working on SQL server
• Good understanding of Microsoft Licenses, cloud architecture
• Good knowledge of Azure services
• Well versed with integration technologies and good understanding on handling integrations in D365 with other business applications
• Experience in ensuring performance is optimized
• Good understanding of designing and implementing security in D365
• Experience in setting best practices, reviewing technical tasks of the team
• Compilation / review technical documentation
• Other Mandatory Skills :
• Ability to conduct technical sessions for the team.
• Strong communication skills with the ability to work with clients and internal teams effectively.
• Team management
• Experience in .Net
• Other Non-mandatory Skills :
• Experience in Power BI