CRM - Fresher

As a Customer Relationship Manager, your primary responsibility will be to develop and implement strategies aimed at enhancing customer satisfaction and retention. This involves building and nurturing strong relationships with key clients, as well as identifying opportunities for upselling or cross-selling products and services. You will be expected to address customer complaints and issues promptly and effectively, ensuring a high level of customer service at all times. In your role, you will analyze customer data and feedback to pinpoint trends and areas for improvement, collaborating with sales, marketing, and other departments to deliver a seamless customer experience. Training and supporting staff members to adopt a customer-centric approach will also be part of your duties. Additionally, you will be in charge of monitoring and reporting on key performance indicators related to customer satisfaction and retention, while staying up-to-date on industry trends and best practices in customer relationship management.,