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Shree Ramdev Metalex LLP
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CRM Executive

CRM Executive

Shree Ramdev Metalex LLP

2 years

1 - 2 Lacs

taloja navi mumbai maharashtra

Posted:3 months ago| Platform: SimplyHired logo

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Skills Required

microsoft excel english in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a proactive and customer-focused CRM - EXECUTIVE to join our team. You will be the primary point of contact for clients, ensuring smooth communication, timely service, and complete satisfaction from order placement to payment collection.

Responsibilities:

Handle client leads after order placement and ensure smooth execution till payment.
Maintain strong relationships through after-sales service and feedback collection.
Act as a point of contact for client queries, complaints, and escalations.
Provide clients with support and guidance on company products and services.
Ensure timely resolution of queries and proactive follow-ups.
Coordinate with internal teams to ensure client requirements are met.

Key Skills:

Excellent verbal & written communication.
Strong follow-up skills and polite disposition.
Ability to understand client needs and respond effectively.
Proficiency in MS Excel.
Proactive, approachable, and available on calls.

Salary & Benefits:

Freshers / 1–2 years call centre background: ₹15,000 – ₹20,000 per month.
We are also open to hiring experienced CRMs with 3–4 years of relevant industry experience. The salary package will be commensurate with experience.
Growth prospects based on performance.

Requirements:

Experience from a local call centre or client service background preferred.
Polite, customer-friendly attitude with strong communication skills (Hindi/English).
Should be located within 30–45 mins travel distance from the office.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

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