CRM Executive

RKIT Software Pvt. Ltd., being a well-known brand in Software development, has recently launched "Cloud Miracle Software". Apart from that, currently we are developing complete Cloud ERP Software which comprises of modules like HRMS, Accounting, CRM, Ticketing system and DMS(Dealer Management System).

Job Role: CRM Executive

Experience: 0-2 years

Job Description -

• Conduct onboarding sessions for new dealers and partners with company overview and system walkthroughs.

• Deliver engaging technical/product training sessions (online & in-person)

• Manage CRM activities: handle inquiries, update lead status, track loyalty enrollments, and monitor lead-to-demo ratios.

• Resolve escalations (ports, complaints) by coordinating with dealers, clients, and internal teams.

• Maintain training materials, SOPs, and partner communications.

• Ensure quick responses to complaints/escalations (within 2 hours).

• Build relationships to ensure smooth partner integration into the RKIT ecosystem.

• Strong technical aptitude with basic understanding of software systems.

• Excellent verbal and written communication skills (English, Hindi/Gujarati).

Job Type: Full-Time

Work Location: In-person

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person