Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

CRM Executive

Happymindz Home Care Pvt Ltd

3 years

1 - 2 Lacs

Vyttila Kochi Kerala

Posted:5 months ago| Platform: SimplyHired logo

Apply

Skills Required

Marketing Customer service English Microsoft Office Bachelor's degree In-person Leadership

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a CRM Executive who can help strengthen relationships with clients and their families by managing and improving our customer relationship systems and communication strategies.

Track and analyze customer engagement, service feedback, and satisfaction scores.
Segment the customer base (e.g., by care level, location, health status, family engagement) to personalize communication.
Assist in planning and maintaining continuity of service
Serve as the first line of support for customer complaints or urgent issues.
Escalate unresolved matters to the appropriate departments (care, operations, HR) with complete context and urgency level.
Payment Follow-ups and Coordination
Maintain and update staff profiles in the system including contact information, roles, schedules, and assignments.
Managing staff staff escalations
Maintain strict confidentiality of client and staff information.

Qualifications:

Bachelor’s degree in Marketing, Business, Healthcare Administration, or any degree.
1–3 years of experience in CRM, customer service, or healthcare administration.
Proficiency in Microsoft Office and basic data analysis
Prior experience in healthcare or elder care organizations.

Preferred female candidate

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

Fixed shift

Ability to commute/relocate:

Vyttila, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Required)

Language:

Malayalam, English (Required)

Work Location: In person

More Jobs at Happymindz Home Care Pvt Ltd

Team Leader - Operations

Edapally, Kochi, Kerala

1.0 - 1.0 yrs

Salary: Not disclosed

Team Leader - Operations

India

1.0 - 1.0 yrs

INR 0 - 0 Lacs

Team Leader - Operations

Edapally, Kochi, Kerala

1.0 - 1.0 yrs

Salary: Not disclosed

Reliever (Home Nurse)

Edathala, Kochi, Kerala

Experience: Not specified

Salary: Not disclosed

Team Leader - Operations

India

1.0 - 1.0 yrs

INR 1 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.