CRM Executive Genset Mfg Compny

Job Title: CRM Executive Job Summary

The CRM Executive is responsible for managing customer relationships, maintaining accurate customer data, and ensuring a positive customer experience. The role involves handling customer interactions, updating CRM systems, coordinating with internal teams, and supporting customer retention and satisfaction initiatives.

Key Responsibilities

• Manage and update customer information in the CRM system accurately
• Handle customer inquiries via phone, email, chat, or in person
• Track customer interactions, follow-ups, and service requests
• Coordinate with sales, marketing, and support teams to resolve customer issues
• Monitor customer feedback and report insights to management
• Support customer retention and loyalty programs
• Generate CRM reports on leads, conversions, and customer activity
• Ensure timely follow-up on leads and existing customers
• Maintain data confidentiality and compliance with company policies
• Assist in CRM process improvements and automation initiatives

Skills & Competencies

• Strong communication and interpersonal skills
• Good computer skills and experience with CRM software (e.g., Salesforce, Zoho, HubSpot)
• Problem-solving and customer-handling skills
• Attention to detail and data accuracy
• Ability to multitask and work in a fast-paced environment
• Team-oriented with a customer-focused mindset

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred)
• 1–3 years of experience in CRM, customer service, or sales support
• Freshers with strong communication skills may be considered

Working Conditions

• Office-based or hybrid role
• May require flexible working hours based on customer needs

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person