CRM Executive cum Video Presenter

About the Role:

We’re on the lookout for an energetic, extroverted communicator who can rock both – customer relationships and the camera. This hybrid role requires someone who can build rapport with clients, manage CRM workflows, and confidently present our brand story through engaging video content.

Key Responsibilities:

CRM & Customer Engagement

• Manage and maintain the customer database (CRM tools like Zoho, HubSpot, etc.)
• Follow up with leads, resolve queries, and ensure a delightful customer journey
• Monitor and analyze customer interactions to optimize engagement
• Collaborate with marketing and sales teams to align campaigns with client needs

Video Presenting & Content Creation

• Be the face of the brand in short-form video content for social media, reels, and campaigns
• Host live sessions, product walkthroughs, customer testimonials, etc.
• Work closely with the content and design team to conceptualize engaging video scripts
• Bring enthusiasm, confidence, and relatability in front of the camera

What You Bring to the Table:

• A people person—energetic, extroverted, and a natural communicator
• Prior experience in CRM, client servicing, or customer success (1+ years)
• Comfortable speaking on camera; experience in video content creation is a big plus
• Familiarity with CRM tools and social media platforms
• Organized, proactive, and self-driven