CRM Architect

D365 CE Technical Consultant

Key Responsibilities:

• Design, develop, and customize

  D365 CE

  solutions to meet business needs.
• Implement and configure

  CRM, Sales, and CE Service

  modules.
• Work with

  Customer Insights

  to deliver data-driven solutions.
• Develop and maintain integrations with other enterprise applications.
• Manage DevOps processes for CI/CD, testing, and deployment automation.
• Lead and mentor a technical team, ensuring best practices and knowledge sharing.
• Troubleshoot and resolve technical issues, ensuring high system availability and performance.
• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.

Required Skills & Qualifications:

• Strong expertise in

  Microsoft Dynamics 365 CE

  (CRM, Sales, Service).
• Hands-on experience with

  Customer Insights

  for data analysis and reporting.
• Proficiency in

  Power Platform, Power Automate, and Power BI

  .
• Experience with

  Azure DevOps

  for CI/CD and automation.
• Strong programming skills in

  C#, .NET, JavaScript, and TypeScript

  .
• Expertise in

  Dataverse, Plugins, Custom Workflows, and PowerApps

  development.
• Knowledge of RESTful APIs and integration methods using Web Services.
• Strong leadership and team management skills.
• Excellent problem-solving and analytical skills.
• Ability to work in an Agile environment and manage multiple projects.

Preferred Qualifications:

• Microsoft Certified:

  Dynamics 365 Customer Engagement Functional Consultant Associate

  or equivalent.
• Experience with

  AI-driven analytics and automation

  within Dynamics 365.
• Exposure to

  Azure Functions, Logic Apps, and Event-Driven Architecture

  .
• Knowledge of

  data security, compliance, and governance best practices

  .