Crew Trainer - Executive/Senior Executive

Job Description

About Zingbus: Zingbus is a leading transportation service provider committed to delivering a safe, reliable, and comfortable travel experience for our passengers. We are dedicated to innovation and excellence in all aspects of our operations. Job Summary: As a Crew Trainer, you will be responsible for ensuring the quality of onboarding, training, and performance of the Zingbus bus crew. Your primary goal is to create a pleasant and safe working environment for the bus crew, and assisting them with any needs they may have during their tenure with Zingbus. Key Responsibilities: 1. Crew Onboarding and Training: • Collecting, shortlisting, interviewing, and training the bus crew for Zingbus. • Managing and revising the crew-related SOPs and policies • End-to-end management of Crew NPS. 2. Crew Performance • Managing and maintaining the Crew Performance as per Zingbus standards. • Making sure there are minimum to zero crew-related complaints across all channels. • Looking after Crew Call Quality and Behaviour rating. 3. Communication and Coordination: • Managing and assigning the trips to the Crew post training. • Developing Channels for weekly Crew communications. • Provide regular policy updates to the Crew in case of any changes in policy. Qualifications: • Any Bachelor's degree. • Outstanding communication and interpersonal skills. • Ability to work in a fast-paced, dynamic environment. • Previous experience in onboarding and training blue collar workforce is a plus. Show more Show less