Work from Office
Full Time
end-to-end fulfillment of specific client requirements related to your allocated vertical/ service
area. Each desk caters to a specialized lifestyle need, and you’ll be responsible for ensuring
seamless delivery, thoughtful planning, and vendor coordination.
This is a customer-facing role with a focus on high ownership, creativity, and operational
excellence. You’ll act as the single point of contact for the assigned category of service, from
request intake to final execution.
Key Responsibilities:
and Experiences, Travel, Event Planning, Govt/ Official process guidance, and Home
Service assistance).
agencies.
delightful service.
Desk Allocation:
Candidates will be assigned to dedicated desks based on the nature and relevance of their prior
experience. Desk categories include restaurant reservations, events, travel & cab bookings, and
government/documentation support.
Ways of Working:
shifts. Please note that for night shift you will be working from home.
food, lifestyle, shopping, spotting trends, or event planning, you would fit right in.
Background for Hiring:
onboarding & partnerships, and handling social media for food brands
KRAs:
1. High responsiveness and proactivity
2. Efficient task planning and fulfillment
3. Strong adherence to desk-specific SOPs
4. High user satisfaction and service delight
KPIs:
1. Task Completion Rate
2. Customer Satisfaction Score
3. Turnaround Time (TAT) per task
4. SOP Compliance %
5. First Response Time
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