Credit Support - Team Member

As a Loan Servicing Specialist at our company, you play a pivotal role within our Loans group, contributing to the seamless functioning and success of our financial services. Joining our dynamic and collaborative environment, you will have the opportunity to gain valuable exposure to various aspects of operating a banking office. **Key Responsibilities:** - Adhere to established QUALITY & QUANTITY SLAs consistently. - Ensure 100% compliance with process-related policies, guidelines, and controls. - Support the secondary trading desk with trade booking and settlements. - Liaise with bank departments and external contacts, including Borrowers and Trustees. - Follow up timely with agents or customers for any missing notifications. - Complete all funding within the SLA on the same day. - Serve as the SME and first internal POC for process-related queries and clarifications. - Act as the first point of escalation for process-related issues from customers. - Identify changes to processes to improve productivity and efficiency. **Qualifications Required:** - Hold a Bachelor's degree in Finance or a related field, or possess equivalent work experience. - Minimum 6 months of experience in the Financial Services industry with a proven track record of delivery. - Understand business financial statements, cash flow capacity, and loans across various industries and business types. - Exhibit strong research, analytical, and comprehension skills to analyze large data sets. - Manage clients effectively, build partnerships, and lead while dealing with multiple stakeholders simultaneously. - Utilize effective time management and prioritization skills to achieve business objectives. - Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments. In addition to the above requirements, preferred qualifications, skills, and capabilities for this role include: - Building relationships with clients, internal partners, and peers effectively. - Recognizing issues or problems that need to be escalated promptly. - Developing domain learning and exhibiting strong interpersonal and communication skills. - Applying analytical thinking and problem-solving skills effectively. - Understanding the product lifecycle and area product management thoroughly.,