Credit Recovery Officer

Job Title: Credit Recovery Manager Department: Billing & Revenue Cycle Management Location: Jaipur Reports To: CFO / Accounts Head Industry: Hospital / Healthcare industry Job Summary The Credit Recovery Executive in a hospital setting is responsible for recovering outstanding payments from patients, insurance providers, and third-party payers. This role involves working closely with billing, finance, and patient relations teams to ensure accurate and timely collection of dues, while maintaining a patient-friendly approach and upholding the hospital's service standards. Key Responsibilities Follow up with patients, insurance companies, and third-party payers for overdue medical bills. Analyze patient accounts to identify discrepancies or unpaid balances. Communicate effectively with patients and guarantors to resolve billing issues and negotiate repayment plans. Coordinate with the billing department to verify charges and update payment status. Ensure compliance with healthcare billing regulations and privacy laws (e.g., HIPAA). Escalate delinquent accounts for legal action or collection agency handling, when appropriate. Maintain accurate and up-to-date records of communication, payment status, and recovery efforts. Generate recovery reports and assist in forecasting cash inflow related to outstanding receivables. Educate patients on hospital billing policies and assist in setting up payment plans when needed. Requirements Bachelors degree in Finance, Healthcare Administration, or a related field. 13 years of experience in credit recovery or medical billing collections. Familiarity with healthcare revenue cycle management systems. Strong negotiation, communication, and interpersonal skills. Working knowledge of insurance claims, TPA processes, and hospital billing systems. Proficiency in Microsoft Office and hospital information systems (HIS). Preferred Skills Experience in a hospital or multispecialty healthcare setup. Understanding of ICD codes, CPT, and insurance pre-authorization processes. Bilingual or multilingual abilities for effective communication with diverse patient groups. Employment Type: Full-time Salary: up to 45k