Credit Counselor

Creditas Solutions Private Limited

About Creditas Solutions Private Limited

Founded in 2015, Creditas is an innovative FinTech company headquartered in Gurgaon that
leverages Machine Learning and other advanced technologies to present Financial Institutions with an enhanced way to reach and interact with their customers. Driven with a vision to radically transform the Banking sector, Creditas Solutions has been helping its associates expedite and optimize Customer Acquisition, Cross-Sell, Delinquency Detection, Financial Literacy, and finally, Debt Recovery. The business has seen phenomenal growth over past 6 years now partnering with all the leading Banks in the country. The business has grown profitably to over 500 strong employees.  

Credit Counsellor

A Credit Counsellor is the one who understands the customers problem and makes the
customer understand about his Credit Report and outstanding liability. A Credit Counsellor must specialize in recovering overdue payments from individuals or businesses on behalf of creditors. Their primary role involves providing customer with the proper solutionsdepending upon his financial status and willingness. The key skills required is ability to strike conversations with debtors and negotiate payment arrangements and collect outstanding debts. He/she also guides the customer with regards to how he can maintain his credit worthiness in future.

Job Responsibilities:

• Counselling the customers to help them take informed decision regarding their
delinquent accounts, credit rating and financial wellbeing • Outbound calling to customers including follow up and reminder calls • Create feasible repayment schedules based on their financial situation, aiming to secure full or partial payment of the debt. • Provide great customer experience during each interaction • Record details of enquiries, comment and action taken

Requirement: