Credit Counselor

Job Description

Position: Credit Counselor / Sr. Credit Counselor / Subject Matter Expert (SME) Location: Hyderabad Working Hours: 9:00 AM to 6:00 PM | Working Days: 6 days/week Open Positions Key Requirements Language Proficiency: Fluency in Hindi, Telugu, Tamil, Kannada, or Malayalam Qualification: Minimum 12th pass , Diploma holders , Graduates , or those currently pursuing graduation Certification: Must be DRA Certified (Debt Recovery Agent) Technical Skills: Basic to intermediate proficiency in MS Excel Job Responsibilities Proactively engage with assigned customers to remind and recover overdue/outstanding payments . Educate customers about their upcoming dues and repayment options. Track and escalate suspected fraud or skip cases to the reporting manager. Monitor and ensure promise-to-pay (PTP) commitments are fulfilled on time. Handle and resolve customer queries with a focus on providing a positive experience. Lead settlement discussions for seriously delinquent or specific accounts. Prepare and deliver performance and recovery reports as required. Compensation Structure Statutory Benefits: ESI & PF coverage Growth Opportunity: Appraisal cycle every 6 months based on performance Why Join Us? Stable opportunity with long-term growth potential Incentivized performance environment Exposure to pan-India customer portfolios Structured career progression pathway with SME-level mentoring Position: Credit Counselor / Sr. Credit Counselor / Subject Matter Expert (SME) Location: Noida Working Hours: 9:00 AM to 6:00 PM Working Days: 6 days/week Key Requirements Language Proficiency: Fluency in Hindi, Telugu, Tamil, Kannada, or Malayalam Qualification: Minimum 12th pass , Diploma holders , Graduates , or those currently pursuing graduation Certification: Must be DRA Certified (Debt Recovery Agent) Technical Skills: Basic to intermediate proficiency in MS Excel Job Responsibilities Proactively engage with assigned customers to remind and recover overdue/outstanding payments . Educate customers about their upcoming dues and repayment options. Track and escalate suspected fraud or skip cases to the reporting manager. Monitor and ensure promise-to-pay (PTP) commitments are fulfilled on time. Handle and resolve customer queries with a focus on providing a positive experience. Lead settlement discussions for seriously delinquent or specific accounts. Prepare and deliver performance and recovery reports as required. Compensation Structure Statutory Benefits: ESI & PF coverage Growth Opportunity: Appraisal cycle every 6 months based on performance Why Join Us? Stable opportunity with long-term growth potential Incentivized performance environment Exposure to pan-India customer portfolios Structured career progression pathway with SME-level mentoring Job Type: Full-time Pay: ₹150,000.00 - ₹240,000.00 per year Schedule: Day shift Supplemental Pay: Performance bonus License/Certification: Debt Recovery Agent (Required) Work Location: In person Application Deadline: 01/07/2025 Expected Start Date: 01/07/2025