Country Business Lead - IFM

Job Description

What this job involves: The area IFM Business Lead will have responsibility for the overall management of IFM as a business function for the area / countries under the scope. The responsibility includes delivering key initiatives as well as ensuring consistency in IFM processes and service delivery. The role requires the individual to establish & nurture working relationship with the key stakeholders including functional leads and area leads within JLL as well client organizations. This is a leadership role requiring efficient management of multiple teams working together to provide a professional, value-focused service aimed at constantly meeting or exceeding the client expectations. Key Responsibilities: Acts as the single point of contact for IFM business function in the area / countries. Provide leadership to the JLL account based IFM management & service delivery teams in the area / countries. Collaborating with GREF leadership team in the region / area / countries, establish delivery strategies for IFM function from time to time. Key drivers to include continuous improvement , staying ahead and best in class . Establish annual goals for IFM function in the area / countries aligning with the overall client s GREF global, regional and local objectives and driving teams to achieve the same. Develop and maintain a detailed understanding of client s business and key factors influencing IFM function requirements, aligning with the Leadership Principles of the client. Manage relationships with all the key GREF stakeholders and function leads (both client and JLL) for efficient delivery of IFM services. Lead larger discussions with India RPM for portfolio growth / strategy / RE acquisition. Lead and ensure implementation of raising the bar initiatives to continuously improve the overall customer experience through IFM function customer touch points. Establish a robust business governance process including conducting regular business reviews (BRs) with GREF leadership for IFM function. Operating as a business manager, responsible for overall budget management - operational and capital budgets for the IFM function. Develop success metrics for IFM performance / team performance. Collaborate with HR team on talent acquisition & retention, succession planning for all critical resources and help develop future leaders. Lead and ensure achievement of agreed business targets for the area / countries of responsibility - revenue, expenses, budget management, debtor targets, savings target, KPI & performance. Education and experience Master s in Business Management with a minimum of 10 - 15 years of experience in a corporate environment with proven ability to function effectively as a business leader. Exposure and experience in dealing with multinational corporate organizations. Experience of managing business P&L is desirable. Strong Analytical skills. Proven ability to solve problems using an objective approach. Good Leadership skills with ability to manage large teams. Ability to adapt and perform under pressure, ability to meet business targets & objectives Ability to collaborate strongly across multiple stakeholders. Possess strong interpersonal skills with the ability to build and nurture relationships. Good communication & client relationship management skills. WORKING CONDITIONS Primary work location in an office environment with regular travel to client sites within the assigned area May require occasional travel to other regions for meetings or conferences Flexible work schedule may be required to address client needs or emergency situations