Counter Service Expert - Fully Remote

About The Job

Mercor

Benchmark

General Catalyst

Peter Thiel

Adam D'Angelo

Larry Summers

Jack Dorsey

Position:

Type:

Independent Contractor

Compensation:

$35–$50/hour

Location:

Remote

Duration:

6 weeks

Commitment:

20+ hours/week

Role Responsibilities

• Write tasks and scenarios that reflect real-world counter and rental clerk work based on your professional experience.
• Create realistic customer service situations involving rental agreements, vehicle/equipment checkouts, and return processing.
• Develop scenarios for handling payments, damage assessments, insurance options, and customer inquiries.
• Review and evaluate AI responses to rental service queries for accuracy and professionalism.
• Provide detailed feedback on rental industry scenarios to improve AI training.
• Work independently and asynchronously to meet deadlines while improving AI model performance.
  

Qualifications

Must-Have

• 4+ years professional experience in relevant occupation.
• Demonstrated professional recognition and management responsibilities.
• Proficient with using computers and navigating various software systems.
• Excellent written communication with strong grammar and spelling skills.
• Pass video interview, background check, training, and qualification quiz.
  

Preferred

• Average 14 years experience preferred.
  

Start Date

• Immediately
  

Compensation & Legal

• Hourly compensation, paid weekly via Stripe Connect.
• Payments based on services rendered; contractors maintain full control over their work schedule and methods.
  

Application Process (Takes 20–30 mins to complete)

• Applications reviewed continuously; shortlisted professionals will be contacted for next steps.
• Typical response time: within one week of submission.
  

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
• For any help or support, reach out to: support@mercor.com