Counsellor

Job Description

Job Title : Counsellor - Education Industry/College Institution Location: Gurugram Job Type: Full-time Experience : Minimum 6 years in the education industry or college institution We are seeking a Counsellor to join our team and provide guidance, support, and information to prospective students. Key Responsibilities: Tele-Counselling : Conduct outbound and inbound calls to prospective students, addressing their queries and providing information about programs, admissions, and related matters. Student Engagement : Build rapport and maintain positive relationships with students through effective communication. Admission Guidance : Provide detailed information about course offerings, admission requirements, scholarships, and financial aid options. Documentation : Assist students in completing application forms and other required documents accurately and in a timely manner. Follow-Up : Conduct regular follow-ups with students to ensure their questions are answered and they are progressing through the admission process. Data Management : Maintain accurate and up-to-date records of interactions with students in our CRM system. Reporting : Provide regular reports on your activities, conversion rates, and challenges to the management team. Professional Development: Stay up-to-date with industry trends, admission procedures, and institutional policies to provide accurate information to students. Qualifications: 1. Minimum of 6 year of experience as a counsellor in the education industry or a college institution. 2. A degree in a related field is preferred. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving and organizational abilities. 5. Empathetic and patient when dealing with students' queries and concerns. 6. Ability to work independently and as part of a team. 7. Knowledge of the education system and admission processes. Benefits: competitive salary, Healthcare, professional development opportunities, etc