Core Agent - Food & Beverage

Job Description

Implement, lead and action the reservation functions of Food Beverage Sales department. Role and Responsibilities: Actively solicit new business and respond to inquiries in absence of Food Beverage Sales Manager with the intention of confirming profitable business. Maintain an active trace/follow-up system on all inquiries and personal sales calls. Prepare correspondence (proposals, contracts, form letters, internal forms, etc) and provide administrative support as required. Conduct restaurant tours and entertain prospective customers Coordinate the Food Beverage sales efforts between Food Beverage department and other liasoning departments to yield maximum revenues. Implement office standards and procedures maintaining the Food Beverage office in a neat and orderly manner in accordance with company guidelines. Answer telephones and take messages for the Restaurant Reservations adhering to Four Seasons standards. Assist customer, guests and Hotel personnel with SERVICE focus in the absence of the Food Beverage Sales Manager. Promptly and fully inform the Food Beverage Sales Manager of all problems or unusual matters of significance coming to the employee s attention so prompt corrective action can be taken. Be informed as with regards both daily hotel activities and hotel promotions. Assist in any project assigned by the Food Beverage Sales Manager or Hotel Management. Comply with Four Seasons standards for reservations, while working harmoniously and professionally with co-workers and planning committee. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. Assist with all guest inquires within the Food Beverage Services Department, including assistance with high telephone volume and walk-in site inspections. Perform other tasks or projects as assigned by hotel management Be fully versed in the facilities and capabilities of the hotels competitive set. Education: College Education preferred. Experience: 1 year of previous Food Beverage or resrvations experience. Skills and Abilities: Excellent reading, writing and oral proficiency in the English language. Strong selling and interpersonal skills. High level of creativity. Attention to detail. Ability to handle multiple tasks and make decisions in a fast-paced client driven environment. Ability to work long and irregular hours, weekends and evenings. Delphi Sales and Catering Computer Software, MS Word, Excel, and ability to use e-mail and the Internet.