Conversational AI Engineer (Dialogflow CX| GenAI)

Job Title:

About the

Conversational AI Engineer

Key Responsibilities

• Lead discovery workshops to gather business requirements, use cases, and virtual agent success criteria
• Build intelligent, engaging, and efficient virtual agents/chatbots using Dialogflow CX
• Implement advanced NLU/NLP logic (intents, entities, fallback handlers, data stores, etc.)
• Present chatbot prototypes and working agents to clients for review and QA feedback
• Integrate Playbooks, APIs, and backend systems to enable end-to-end conversational flows
• Collaborate with product managers, UX designers, and developers to iterate on agent behavior
• Create wireframes, mockups, and conversation flows using industry best practices
• Ensure usability, accessibility, and scalability of virtual agent experiences
• Monitor performance metrics and support continuous improvement initiatives

Must- Have Skills & Experience

• 3+ years of experience in

  Conversational AI

  development
• Strong hands-on experience with

  Dialogflow CX

  (including

  agents

  ,

  flows

  , and

  generators

  )
• Experience working with Playbooks and

  GenAI

  models (e.g.,

  OpenAI/Gemini integrations

  )
• Solid grasp of

  NLU/NLP

  fundamentals: intents, utterances, entities, context handling
• Programming proficiency in

  Python or Java

  for data/API integration
• Experience in deploying and supporting virtual agents for real-world use cases (internal or external)
• Familiarity with

  analytical tools

  such as

  Looker

  ,

  Power BI

  , or

  Tableau

• Ability to present technical solutions to clients and resolve QA/feedback-related issues

Nice-to-Have

• Experience with Generative AI fallback handling
• Knowledge of API gateway integrations and backend orchestration
• Understanding of conversational UX design principles
• Exposure to other chatbot platforms (e.g., Rasa, Lex, Microsoft Bot Framework)

What Were Looking For

• Someone who loves creative problem-solving with AI
• Highly collaborative and confident in client-facing roles
• Detail-oriented, with a strong passion for conversational UX
• Self-starter with the ability to own end-to-end conversational workflows

Apply Now If You Have Experience With:

• Dialogflow CX (Flows, Intents, Entities)
• Generative AI (OpenAI, Gemini, etc.)
• Conversational Design + API Integration
• Python/Java-based automation
• Delivering real-time virtual agent solutions

How to Apply:

Send Your CV to: careers@stamenssoftware.com