Control Room Operator – Command Centre

The Control Room Operator – Command Centre plays a critical role in remotely monitoring client sites through CCTV and other systems, checking the alertness of field teams, and escalating incidents to the right personnel in real time. The position is part of a 24/7 command centre supporting security and housekeeping operations across multiple locations.​

Key responsibilities

• Monitor CCTV, alarms, GPS/guard‑patrol systems, and other control room applications to detect unusual activity, safety issues, or security breaches at client sites.​
• Remotely call and check “critical units” between 11:00 pm and 4:00 am to confirm guard alertness, headcount, and site status, and record their responses in the log.
• Immediately alert the concerned field officer, checking officer, or client contact in case of incidents, abnormal behavior, absenteeism, or system alarms, and follow escalation procedures.
• Maintain accurate occurrence books/logs of all calls, alerts, incidents, system faults, and actions taken during the shift.​
• Coordinate with tele callers and operations team to relay site information, deployment issues, and any client feedback received through the command Centre.
• Ensure all cameras and monitoring systems are functioning; report and follow up on any technical issues with the IT/CCTV vendor or internal team.​
• Follow standard operating procedures (SOPs) during emergencies such as theft, fire, medical incidents, or access violations, and support field teams by providing real‑time information.​
• Handover shift reports properly to the next operator, highlighting open incidents, vulnerable sites, and pending actions.

Candidate profile

• Education: Minimum 12th Pass.
• Experience: 0–5 years in security control room/CCTV monitoring/command Centre or related roles; freshers with good aptitude for monitoring work may also apply.​
• Gender: Male candidates only (24/7 shift and night‑round focused role).
• Comfortable working in rotational shifts including nights, weekends, and holidays in a 24/7 environment.​
• Basic computer literacy; ability to work with CCTV software, monitoring dashboards, Excel, WhatsApp, and email (training will be provided).
• Good Tamil communication; basic English understanding to read instructions and communicate simple updates.
• Strong concentration, patience, and attention to detail; ability to stay alert for long monitoring periods.​
• Calm under pressure, disciplined, and willing to strictly follow SOPs and escalation protocols.

Job Type: Full-time

Pay: ₹150,000.00 - ₹200,000.00 per year

Work Location: In person