Contractor, Client Servicing Operations (Japanese Bilingual)

You will join us as a contractor in the Client Service Operations team.

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events

As a Contractor, Client Servicing Operations, you will play a pivotal role in ensuring the seamless execution and management of ongoing projects. By supporting Account Managers and effectively communicating with clients, you will be essential to our success. This position requires proficiency in both business Japanese and English to handle client interactions and internal communications effortlessly.

You will be the vital bridge between our clients and internal teams, ensuring clear communication and efficient project management. Join us and make a significant impact in a dynamic and rewarding environment!

Responsibilities

• Support Account Managers in managing ongoing projects.
• Handle client queries in business Japanese, translating and updating internal teams in English for seamless communication.
• Build strong client relationships by understanding their needs and providing tailored service options.
• Prepare service quotations and manage timely invoice submissions according to contracts.
• Accurately understand and convey customer expectations to the team, mitigating risks and miscommunications.
• Identify and implement improvements in services, processes, and systems.

Qualifications

• N1/N2 level Japanese certification, reflecting advanced language proficiency.
• 1-2 years of experience in a client-facing role, preferably in sales or client services; experience in Life Sciences is a plus.
• Advanced skills in MS Office, especially in Word and Excel.
• Strong communication and organizational abilities, ensuring clear and efficient client interactions.
• Proven adaptability to changing business needs, maintaining effectiveness in dynamic environments.