Content Writer

Content Writer.

Writers in this role get to:

Writing:

• Create self-service and assisted service troubleshooting articles for the operations team by reauthoring content for products
• Team to leverage open source, existing documentation, manufacturer content, client systems to create product related documents to reauthor articles
• Read through exhaustive open sources and documents to restructure information and create simple step-based and easy to follow articles
• Able to comprehend and write self-service articles and align to client tone of voice (instructional or conversational)
• Reauthoring of content will be aligned to DITA SOP and troubleshooting formats
• Reauthor and format content for DITA using editor or other tools
• Streamline processes and build flowcharts where applicable
• Publish content to KM (internal or third party)

Ensure Quality:

• Establish a style guide to author articles effectively to ensure consistency in article writing
• Creating new templates, if required, to author different article types
• Build the content taxonomy and include SEO words to enable quick search
• Work on preparing well-structured articles using authoring tool and prepare the articles for client Knowledge Management System
• Ultimately deliver quality writing articles to effectively troubleshoot queries. Ensure all-around consistency (style, fonts, images and tone)
• Set up a quality process to ensure content governance for each article published
• Content team member must have previous experience and be able to author content in DITA XML using an editor
• Must have existing content writing experience of around 1.5 to 3 years

Strengthen relationships:

• Work with client team to create content for effective query resolution

Our most successful candidates will have:

• Proven experience as a content writer, technical writer or similar role
• Portfolio of published articles
• Experience doing research using multiple sources
• Excellent English language written and verbal communication skills
• Ability to meet deadlines
• Graduate in any stream or related field
• Degree in English literature and journalism would be an added advantage
• Previous experience of working in DITA XML or similar tools would be an added advantage
• Experience with Content Management Systems (e.g. WordPress, Oxygen) and content writing would be an added advantage