Content Strategist, gTech (Fixed-Term Contract)

Role Overview: As a Technical Project Manager at gTech Users and Products (gUP), your mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. You will be responsible for owning the overall help and support strategy for users and customer care agents for products across multiple content channels. Your role will involve developing and driving an overall content strategy, collaborating with stakeholders for content approvals, optimizing content using data and industry best practices, conducting experiments to understand user journeys, and advocating for the best user experience. Key Responsibilities: - Develop and drive an overall content strategy focused on user issues and product roadmap for one or more products within gUP. - Ensure the delivery of accurate and effective content for all supported channels by working with the Production team. - Collaborate with stakeholders for content approvals and act as the main contact to align content with product launches, goals, and priorities. - Identify opportunities to optimize content through data analysis, industry best practices, and experimentation. - Partner with gUP Product and Analytics teams to conduct experiments and user studies to create effective content for end users, partners, and customer care agents. - Synthesize content insights, guiding principles, and best practices to advocate for the best user experience. Qualifications Required: - Bachelor's degree or equivalent practical experience. - 8 years of experience in a technical project management or a customer-facing role. - Master's degree in Business, Statistics, Mathematics, Economics, Engineering, or Applied Science, or a related field (preferred). - 5 years of experience in content strategy, business strategy, or related project/program management experience (preferred). - 3 years of experience in a technical leadership role with or without direct reports (preferred). - Experience leading multiple, time-sensitive projects with engaging priorities while working separately, with high attention to detail. (Note: The additional details of the company were not explicitly mentioned in the job description provided.),