4 Product Services Jobs

Why This Role Matters: Culture isnt a set of perks or policiesits the heartbeat of every great company Thats why were looking for a Director of People & Culture/HRBP who believes that when people feel safe, inspired, and empowered, they do their best work. Were looking for a leader who will embody and amplify our philosophy of Great, not Good, ensuring that Parallels workplace isnt just sought after but sets the standard of great culture. In this role, youll have the autonomy to shape how we work, the mastery to design programs that support growth, and the purpose to build a culture where everyone thrives. Your Goal: Culture by Design: Foster a culture of inclusivity, collaboration, and innovation across the studio Design programs to enhance employee engagement, recognition, and well-being. Empower Talent: Develop growth opportunities, from onboarding to career development programs, to attract and retain top-tier talent. Operational Excellence: Ensure compliance with labor laws and HR policies while improving processes so our people can focus on doing their best work Diversity, Equity, and Inclusion (DEI): Implement strategies that celebrate diverse perspectives and drive cultural competence within the team What You Bring: 6+ years of experience in People and Culture roles Bonus points if youve worked in a Product or Design Services set-up. A background in organizational development, employee engagement, and L&D. Exceptional interpersonal and communication skills, with the ability to inspire trust and collaboration across teams. A strategic mindset with hands-on experience in building people-first initiatives from scratch Why Work With Us: If you believe work should be more than just punching the clock, welcome to Parallel. Weve built a team of curious, proactive, and driven people who value learning and growth while respecting each others unique ways of working Here, open minds and open communication are as important as the skills we bring to the table. We embrace flexibility but recognize that some of our best ideas, strongest connections, and most memorable moments happen in person Thats why we prioritize a hybrid work model it allows us to balance focused, independent work with the energy and inspiration that come from being together. If youre seeking a role where you can lead with purpose, design meaningful experiences, and help people thrive, this is your next step.

Familiarize yourself with all products and services offered by our company. Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department. Attending networking activities to research and connect with prospective clients. Maintaining meaningful relationships with existing clients to ensure that they are retained. Suggesting upgrades or added products and services that may be of interest to clients. Crafting business proposals and contracts to draw in more revenue from clients. Negotiating with clients to secure the most attractive prices. Equipping staff with the technical and social skills needed to enhance sales. Reviewing clients' feedback and implementing necessary changes. Remaining in tune with trends in consumption to ensure that our offerings remain relevant Perks: 3% recurring incentives per placement Hike after 3 months based upon performance Timing: 6:30pm-3:30am [Night Shift] Interview Mode: Face-To-Face Completely Work from Office.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Manage some existing and build new customers and leverage technology, products, and capabilities to capture larger share within existing accounts Monitor market conditions, product innovations, and competitors' products, prices, and sales. Build relationships and identify the prospect's need for the products or services. Maintain current customer relationships through visits, calls, quarterly reviews and internal/external functions. Participate in community events in order to network with our customers Promptly enter all customer information and updates into CRM. Be able to estimate quotes via our custom build estimation application. Work with other divisions to participate in all cross-selling opportunities and to maximize selling potential within the company. Proactively search, identify and obtain new business opportunities with new customers and existing customers. Manage resources as required to accomplish. Active pipeline development and management with a focus on increasing active customers and growing volume sales. Establish strong, multi-level, win/win relationships with new and existing customers. Focus will include, but not be limited to the following: Acting as the direct, primary face-to-face contact to the customer Maintaining strong win/win relationships Understanding customer requirements Addressing/resolving issues with current customers (quality, AR, etc.) Providing strong service support and coordination for customers Identify key decision makers and influencers beyond purchasing and craft relationship plans Develop and maintain action plan for how accounts will achieve targets and identify specific actions to improve earnings Identify and align resources, action plans and communications required to execute account plans and resolve issues. Develop, manage and execute contract negotiations Manage negotiations/resolution of product, quality, and service issues NON-ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Participating in partnership and problem-solving sessions, as well as product line trials with existing/new customers

As AVP of the Cash Ops unit, the person will be primarily responsible for providing support to Payment, Investigations, Fund Transfer processes at Cash Operations. The AVP will direct the daily operations within the business group managing staff, performing administrative functions, escalating and troubleshooting issues to senior management and sending location. Manage incoming transitions relating to the process supported, ensure functioning within the Risk Framework and meet all regulatory requirements. Ensure KPI and other SLA parameters agreed with stakeholders are adhered to.Should posses solid technical understanding of the business and Cash Operations including strong knowledge of global messaging & Embargo, SWIFT Standards, ISO Investigations and Funds Release activities. Commitment to continuous process improvement is required. Your key responsibilities Manage teams performing various processes for Payment Processing apart from this assist in other activities in Cash Operations as assigned from time to time Measurement and adherence to KPIs Keeping errors and operational risks under control Managing crisis without operational loss. Driving Efficiency Gain related projects through various initiatives / changes People Management Recruitment, development, training and managing attrition. Help in System transformation projects. Ultimately responsible for the timely, complete and correct processing of transactions (including performing all relevant controls) Understand, translate and apply GCO and Business strategies and objectives to own GCO Operations unit Monitor and measure the efficiency and effectiveness of own end-to-end Operations processes. Design and implement strategies to ensure continuous process improvement Manage staff on a daily basis, distribute work or review the workflow to assign responsibilities, ensure appropriate staff motivation levels and continuous learning Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issue Conduct regular operational performance reviews and participate in monthly self-assessments Effectively manage risk and foster an environment where team is fully aware of Operational Risk management. Develop relationship and credibility with sending location and all internal stakeholders Ensure performance of staff meet or exceed expectations Ensure all Group Policies requirements are adhered Cross train available resources to ensure 100% backup within the areas under control Escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business Assisting the Team Manager in decision making and taking complete ownership of the situation Liase with stakeholders and Vendor Management team for various aspects relating to Service of the team Ensure all ISO documents are kept up to date and are being reviewed periodically Ensure Quality awareness within the team Ensure all process maps are available and six sigma tools are being used for minimizing variations Manage transitions from time to time Ensure timely and accurate reporting of relevant reports (eg PRB, ORB,iMPACT related reports) Your skills and experience: Essential Candidate should have a minimum of 10 years of business experience in an operations management and working knowledge of various banking products like Cash, Cash Management Services/ System, with strong communications skills Knowledge on SWIFT Features, Product & Services Good understanding of Regulatory & Compliance & Risk & Control Have sound knowledge on Payments & Clearing Systems, Embargo Filtering, Check Processing, Investigations and Funds Release Effective decision making and leadership skills. Expertise in insourcing tasks from Onshore locations Ability to multitask and manage multiple deliverables / projects that are highly visible and of strategic importance to our clients Ability to effectively execute presentations and communications to clients internally and externally Must be team builder and facilitator managing potentially conflicting objectives Proven track record of managing teams of large size Desirable Solid technical understanding of the business and Cash Operations is expected including strong knowledge of application security related processes and global messaging application. Good understanding of SWIFT Connectivity, FX Spot/ Swap, FX4Cash Payments would be added advantage Thorough knowledge of db electronic banking products and flow of instructions Subject Matter expert in Cash products Good understanding of Migrations requirement and have migrated couple of business in the past Computer proficiency in MS Office and ability to utilize IT initiatives to achieve a high degree of operational efficiency, optimize costs and add value to the service provided Innovative approach to work and continuously identify and implement process improvements Seek opportunities to improve service processes, minimize operational risk and reduce costs Strong analytical skills, detail orientation, service commitment and solid people management skills Strong awareness of risk control Must be prepared to work in a shift in line with regions supported Skills Good situational leadership capability Sound proficiency on Computers Strong interpersonal / good negotiations skills are required. Team management and leadership skills will be essential for this role. Follow through skills, Effective communication skills, ability to confidently handle internal client Futuristic and innovative approach will be an added advantage