Job Description
Skill required: Marketing Operations - Content management
Designation: Content Development Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
What would you do?Operations Content Team is looking for somebody who will bring their technical writing skills and creative personality to help us build engaging and easy-to-understand employee and customer-facing material, focusing on our Lending Products Our ideal candidate has experience drafting procedures that align with Reg Z, ECOA, UDAAP, FCRA, FDCPA etc.The ability to boil down complex information into easy-to-understand instructions is key to this role, as is a passion for working cooperatively with a variety of different departments and roles to come up with creative solutions, while being able to independently develop and drive projects
What are we looking for?Written and verbal communicationDevelop, draft, review, and publish technical procedures for a variety of employees, including our Digital Banking Representatives, Back Office Teams, and others who service customer accounts Work collaboratively with our Project Managers, as well as process owners on our Product, Marketing, and Operations Teams to ensure all content is accurate and aligned between departmentsDevelop creative solutions and assist in designing processes, at the direction of process ownersSupport new product launches by working collaboratively to drive process development, and draft and develop corresponding technical procedures Create and edit customer-facing FAQs on our app and website, as well as servicing emails, to explain operational processes and products in a straightforward and empathetic mannerCreate knowledge-based content to reflect policy changesOrganize and maintain the locations of accessible content Manage timelines and priorities of various projectsAt least 3 years of previous experience with technical writing/content management in fintechs and/or financial services, including working knowledge of banking and lending regulationsLending and/or Compliance expertise is preferred, with experience drafting procedures that align with Reg Z, ECOA, UDAAP, FCRA, FDCPA etc.Flexible, adaptable, and passionate about working in a fast-paced startup environment where processes and products evolving to make things better for our employees and customersExceptional attention to detailSelf-motivated and responsible for managing daily workload, as well as long-term goals and projectsExcellent written and verbal communication with an ability to clearly present to and collaborate with all levels of an organizationExperience with G-Suite, Microsoft Office, and knowledge-base systemsAbility to identify, synthesize, consolidate and communicate key trends, themes and issuesExceptional degree of ingenuity, creativity and resourcefulness in decision-making and independent problem-solvingMust possess high motivation, enthusiasm and dedication to deliver results within strict timeframesDegrees or advanced training in technical writing, English, communications, information
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsMaintain and organize communication between process owners and stakeholders to ensure content is properly reviewed, feedback is factored in, and then internal comms channels are updated with the finalized version for rollout to applicable teams
Qualification
