314 Content Analysis Jobs - Page 13

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for? Training Needs Analysis (TNA) Microsoft Office Suite Learning Content Analysis HR Analytics Payroll Process Design Ability to perform under pressure Ability to meet deadlines Collaboration and interpersonal skills Written and verbal communication EDM, WFDA, Payroll, Comp, LOA, Support Centre and Benefits Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts

Job Title - Brand and Creative Strategy- Sr. Copywriter-Associate Manager S&C GN SONG Management Level :8 Associate manager Location :Mumbai Must have skills: Brand Content Writing & Management across marketing value chain; SEO and Keyword Research, Content Management Systems (CMS), Conversion Rate Optimization (CRO), Copywriting for Different Formats (e.g., email, web, social media), Data-Driven Content Analysis, Understanding of Consumer Psychology and Persuasion Techniques, Brand Storytelling and Voice Consistency, UI/UX Experience, Technical Writing and Documentation, Editing and Proofreading, HTML/CSS Basics for Web Content Formatting, Omni-Channel campaign design and management, Campaign Management, Campaign reporting and analytics. Good to have skills: NA Experience: 8+ Years Educational Qualification :Graduation Job Summary :The Creative Controller Copy, Associate Manager is a position within the Marketing transformation vertical of Accenture GN Song. You will work closely with our clients and Accenture Song team and will work on the development of integrated marketing and communications plans, providing creative expertise and hands-on delivery in the areas of brand strategy, creative development & execution and digital marketing. The Consultant typically has elaborate experience in developing and leading successful marketing and communications programs, with a focus on content strategy and writing. Roles & Responsibilities: Lead and own work; conceptualizing, developing and driving creative solutions that build strong brands and achieve business results for clients, with minimal oversight or creative direction. Establish client relationships, owning presentations and working directly with clients on productions Write for all different forms of media, including manifestos, scripts, digital and content. Understand and appreciate the importance of strategy, and ensure that all ideas are on brief. Manage multiple clients and deliverables simultaneously. Handle all facets of production and post-production with minimal supervision. Work with all disciplines to deliver projects of creative excellence on time. Demonstrate strong presentation skills, both internally and with clients. Give and receive constructive feedback in a respectful manner. Show maturity in dealing with the ups and downs of the business and finds creative opportunities on even the most challenging of clients. Mentor and lead creative teams. Partnering business leadership and strategy teams in the development of holistic marketing and communications plans, including brand strategy, creative development and execution, digital marketing, and market research. Working in a team of seasoned professionals & using relevant tools to identify opportunities to create unique content for high-quality traffic that leads to increased engagement and growth. Identify opportunities to apply- direct response and conversion copywriting techniques for engagement, growth and conversions through the customer journey. Familiarity with AI writing tools and GenAI applications would be an added advantage. Experience in writing and editing Films/ AVs. Strive for content excellence within relevant style guides, legal standards and content writing best practices. Additional Information: In addition, in order to excel at the role, you will also need to Work with the leadership to support business development and thought leadership in the research/insights space. Be adept at working in a fast-paced dynamic environment both on offshore and onshore locations. Have strong communication and presentation Skills to share the perfect pitch with key stakeholders. Have strong client handling skills to develop, manage and deepen relationships with key stakeholders. Have team building skills to collaborate, work and motivate teams with diverse skills and experience to achieve goals. Possess strong leadership skills along with strong communication, problem solving, organizational and delegation skills to nurture and inspire team members. Identify new opportunities, develop solutions and own proposals end to end. Contribute to offering development skills to identify areas of growth related to specific skills, platforms, assets etc. that contribute to enhancing the brand and creative strategy offering. Qualifications Professional & Technical Skills: Minimum experience of 8+ years of branding, creative strategy, or advertising experience as a copywriter or related role, with a major consulting firm or advertising agency or leading MNC. Bachelors degree in English, Journalism, Marketing, or related field from A listed institute. Strong portfolio of published articles or marketing copy. Proven experience in the development of integrated marketing and communications campaigns for clients. In-depth knowledge of branding, creative development and execution, digital marketing, and campaign deployment. Strong understanding of SEO concepts and online content strategy. Experience in working with middle to senior management levels within existing organization / client organizations. Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar. Strong verbal communication skills. Good research, organizational, and time-management skills. Creative, collaborative spirit. Knowledge of using AI and GenAI tools. Experience in working across multiple industries.

Job Title - GN - Strategy - MC - T&O - Instructional Design - Management Level: 9-Team Lead/Consultant Location: Kolkata, KDC1A Must-have skills: Instructional Design Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. The Practice- A Brief Sketch: As a Talent & Organization (T&O) professional in the S&C Global Network, you'll help clients across a variety of industries in the areas of Learning Design and Development, Change Management and HR Transformation. You'll use your expertise to develop exciting new learning strategies and solutions. You'll help clients manage organizational change and smooth the transition process. Essentially, you'll be part of the team that is creating the workforce of the future! YOUR ROLE Although no two days at Accenture are the same, as an Instructional Designer Senior Analyst in our T&O practice , a typical day might include: Collaborate with the client team to understand the business problem, identify the solution approach and work through the design, development, and delivery phases. Conduct Training Needs Analysis to develop the training curriculum. Develop high-quality and detailed content outlines as per the curriculum. Design standards, guidelines, templates, and checklists for the proposed learning solution. Collaborate with internal and client stakeholders to design and develop relevant and effective training deliverables. Review training deliverables to ensure that the deliverable quality is as per the project quality parameters and industry standards. Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives. Coach instructional designers and content developers to prepare materials for instructor development workshops. Provide clear and effective feedback to team with the intent to develop their instructional design skills. Identify opportunities to implement new and innovative learning strategies into the solution. Bring your best skills forward to excel in the role: Leverage proficiency in instructional design, research and information gathering, content analysis, content design , knowledge of latest trends in the learning industry. Apply your strong knowledge in industry standard design/rapid authoring tools such as Articulate/Captivate/ Lectora/ Camtasia/ SAP Enable Now/WalkMe and be comfortable with client proprietary authoring tools. An ideal candidate should be well-versed with the technical functionalities and limitations of these tools. Work in a problem-solving global environment with Cross cultural competence . Possess excellent interpersonal and writing skills with a strong business acumen . Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Desired work experience:6+years of proven experience in content development and instructional designing Extensive experience in developing, reviewing and delivering different training modalities like Instructor-Led Trainings, Web-Based Trainings, application simulations, job aids, and quick reference guides Experience in leading and coaching small teams independently Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure.

Skill required: Talent Development- Architect - Learning Content Development Designation: Learning Exp Design & Dev Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development- ArchitectThe Learning Content Development team focuses on developing learning activities and supporting materials (for instructor-led training, web-based training, application simulations and performance simulation) according to the content design plan. The team is responsible for creating content for e-learning modules, developing training solutions using prescribed tools, quality, budget and milestone standards. The team is also responsible for participating in course test activities such as cycle testing, UAT, editorial and instructional design checks to properly document problems for issue resolution. What are we looking for? Training Visual Design Instructor-Led Training (ILT) Soft Skills Training Content Creation Ability to meet deadlines Ability to perform under pressure Ability to work well in a team Adaptable and flexible Agility for quick learning Learning Content Analysis Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-beingReviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services. The content may cover may be sensitive in nature. Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner. What are we looking for? The following skills are required to perform this role- Strong coping, emotional resilience, and stress-management skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Basic internet research skills Excellent comprehension, communication, and English language skills Deep familiarity and passion for the internet, internet platforms, E-Commerce and internet culture High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. Ability to work well individually and as part of a team. Ability to work differing rotations/shifts and non-standard work hours. FlexibilityBe a team player and value cohesiveness. Be flexible to cater to changing business needs in a fast-paced environment. Be aware of social trends, political situations, current affairs etc. Analytical Thinking – to think and apply multiple rules thus deriving at best solution. Basic Excel/Google suite knowledge to navigate and update certain information Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts from OfficeCandidate should reside within Accenture transport boundary for the site Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Advanced What would you do? "Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. ""Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results. Addressing ad blocking through improving ad experiences across the web.Reviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services. The content may cover may be sensitive in nature. Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner. "1. Review videos all workflow for violations of policies to ensure consistent implementation2. Have a deep understanding of policies and guidelines guidelines, and how to interpret them in order to enforce on standard and non-standard situations when needed.3. Comprehend the policy and community guidelines to take informed decisions that balance the user safety and platform integrity. What are we looking for? 1. Advanced Critical Thinking - Able to navigate gray areas breakdown complex situations into actionable tasks and ask the right questions to develop solutions independently2. Communications - Excellent written and verbal communication skills to document decisions clearly and comprehend the policy. Being comfortable having interpersonal communications with executive level stakeholders and clearly communicating the rationale for decisions. 3. Ability to make informed decisions balancing platform integrity and user safety.4. Resiliency - Strong emotional fortitude and resiliency in handling egregious content5. Diligence - Excellent work ethics with strong self-motivation and time management skills1. Curiosity - Drive to look for answers even when we don't have them, or know which steps to follow to find them/collect relevant information that will help move forward2. Experience in content moderation rolesAttribute Name & Proficiency Level :1. GED/Diploma - Yes2. Preferred Bachelor's Degree any field - Yes3. CEFR Proficiency - B24. Work experience (in years) in Content Moderation - 1.5 to 35. Industry Awareness - IntermediateAttribute Name & Proficiency Level1. Industry Awareness - Intermediate2. Critical/Logical Thinking - Advanced3. Written and verbal communication - Proficient4. Reading Comprehension - Advanced5. Problem solving & escalation management - Advanced6. Computer Literacy / Typing Skills - Intermediate7. Conversation Management - Intermediate8. Stakeholder Management - Intermediate9. Attention To Detail - Advanced10. Writing Composition - Proficient11. Multi-tasking - Intermediate12. Resiliency - Advanced13. Dilligence - Proficient Roles and Responsibilities: 1. Monitor and evaluate content generated from multiple team ((Tier 1, 2, 2.5, Executives)) for compliance with community guidelines, policies, and legal requirements2. Critically analyze multiple factors and policies in order to develop a summary of enforcement on policy gap area decisions and collaborate with cross-functional resources to bring issues to resolution quickly and efficiently. 3. Use in-depth knowledge of community guidelines and policies to make informed decisions about content4. State updated with relevant regulations governing online content e.g child protection laws, data protection regulations. 5. Perform Content reviews and research to provide effective guidance to multiple teams via consultations 6. Identify needs and collaborate on projects to improve support tools and processesIdeal Candidate :1. Demonstrated history of driving initiatives, taking ownership and managing executive stakeholders2. Has the ability to see the larger to picture to recognize when items need to be escalated3. Proven track record of being adaptable in a fast paced environment4. Taking ownership of mistakes and apply lessons learned5. Interest in the content moderation space (passion for hate or child safety work preferred)6. Demonstrated ability to handle egregious continent in prior roles Qualification Any Graduation

Zeba Books is seeking a detail-oriented Content Development Editor to edit, develop and refine manuscripts across genres. This role is ideal for someone passionate about literature and language, with an eye for detail.

Review and edit video captions for accuracy and clarity. Provide feedback, follow guidelines, and ensure quality. Requires English fluency, attention to detail, and 3+ years of writing/editing experience. Remote, flexible, 20+ hrs/week, PST overlap.

Candidate will need to do extensive working on MS Excel/huge data handling including application of functions/formulas and other functionalities Candidate also need to understand the processes and the context of information that he/she will be working on Candidate will need to maintain a daily track of all work done with 100% accuracy and is going to be accountable for all data being handled by him/her Eye for detail and ability to maintain high-quality work while meeting timelines There will be monthly targets/projects rationalized basis the complexity/quantum of work Desired Skills Good verbal and written communication skills Must be having excellent working knowledge of advanced MS Excel, proficient in using multiple formula, functions, tools in Excel. Knowledge of html/VB will be added advantage Good understanding and speed on working on Systems, MS Office and Internet Having good aptitude, logic & reasoning mindset, should have understanding and capability to handle huge data on MS Excel and problem solving attitude

About Us In 1914, antarctic explorer Ernest Shackleton posted an ad for a job in London that read, Men wanted for hazardous journey. Low wages, bitter cold, long hours of complete darkness. Safe return doubtful. Honour and recognition in event of success While our wages are not low and we are not limiting our hiring to men only, we believe in the sentiment Shackleton expressed. Commenda is a hardcore company looking to build a suite of products and services that save the free world and end the Democracy Tax. We are the world s best way for businesses to interact with governments around the world. Were venture-backed and ambitious. Commenda is building the all-in-one platform for global tax and compliance. We enable businesses to seamlessly interface with governments worldwide, managing entities, navigating taxes, and staying compliant across borders. Our mission is to ensure another century of economic prosperity and human freedom by removing barriers to global commerce What Were Looking For Were looking for a talented and driven Content Writer / Expert to join our fast-paced marketing team. In this role, you will have the opportunity to craft compelling content that shapes the narrative around our product and establishes Commenda as a thought leader in the global tax and compliance space. This position offers exceptional growth opportunities in a high-intensity environment where your content will directly influence our marketing efforts, customer success, and product development. Key Responsibilities: Content Strategy & Creation: Develop and execute content strategies that promote our product and expertise. Write clear, persuasive, and engaging content for blogs, product marketing materials, feature releases, and customer success stories. Content Editing: Edit and refine content for clarity, accuracy, tone, and consistency, ensuring all materials meet brand guidelines and are polished before publication. Email Marketing: Create email copy that resonates with our audience, driving engagement and action across campaigns and newsletters. SEO Collaboration: Partner with the SEO team to optimize content for search visibility and performance. Project Management: Manage content projects from ideation to publication, ensuring they meet deadlines, quality standards, and business objectives. Content Analysis: Measure and analyze content performance, leveraging insights to continuously improve and optimize future content. Our Culture: We are building a company with a fast-paced, intense, and hard-working environment. We re looking for candidates who are enthusiastic about joining a high-commitment team. This is not a 9-5 job our work demands passion, dedication, and speed. If you re ready to help create content that makes a significant impact on our product, brand, and customers, we want to hear from you. You ll grow quickly with tight feedback loops from your teammates and direct insights from our customers. An exceptional writer with a portfolio showcasing your ability to produce thought leadership and product marketing content. Experienced in content strategy, SEO, and email marketing, with a strong grasp of the digital landscap

Role & responsibilities The Senior Data Analyst will be tasked with the following: Collaborate with the enforcement team to access and understand the data available for analysis. Clean and integrate relevant data into analytical tools for data mining and trend analysis to identify patterns, trends, and risks. Develop risk scoring and prioritization criteria based on traffic volumes, content availability, time to takedown, and other factors important to our clients. Curate prioritized lists of targets worth investigating based on the analysis and explain the rationale behind each selected target. Collaborate with the investigations team to review and refine target lists. Continuously improve data analytics processes and methodologies to enhance efficiency and effectiveness. Preferred candidate profile The Special Investigations team is currently based in Brazil and the USA. Due to the time difference, the ideal candidate will be independent, proactive, and capable of working with minimal supervision. They are expected to be flexible to attend meetings during evening hours in India. More specifically, the Senior Data Analyst will thrive if they have the following qualifications and experience: Bachelor's degree in Data Science, Statistics, Computer Science, or a related field. Minimum of 5 years of experience in data analytics, of which at least 2 years in anti-piracy. Demonstrated experience in building and executing new processes. Proficient in data cleaning, data mining, trend analysis, and risk scoring using analytical tools such as Power BI, Tableau, and advanced Excel functions. Technical skills like programming languages (Python, R) or database management (SQL) are a plus. Demonstrated ability to hit the ground running and take ownership, driving projects forward with minimal guidance. Excellent written and verbal communication skills in English. Resourceful problem-solving skills and an innate attention to detail. A passion for intellectual property protection and a strong ethical compass. This position is exclusively available at our New Delhi office.

Candidate will need to do extensive working on MS Excel/huge data handling including application of functions/formulas and other functionalities Candidate also need to understand the processes and the context of information that he/she will be working on Candidate will need to maintain a daily track of all work done with 100% accuracy and is going to be accountable for all data being handled by him/her Eye for detail and ability to maintain high-quality work while meeting timelines There will be monthly targets/projects rationalized basis the complexity/quantum of work

Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analysing and reviewing user profiles, audio, videos, and text based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being." What are we looking for? "As the Content Review Lead, your primary purpose is to oversee and guide a team of content reviewers in their efforts to maintain a safe and positive user experience on the platform.You will play a crucial role in upholding our community guidelines, policies, and legal standards by ensuring that all user-generated content complies with client regulations. Your leadership will be instrumental in fostering a high-performing team that effectively and efficiently moderates content, identifies potential risks, and takes appropriate actions to uphold the integrity of the platform.In your role as a lead, you may also be expected to analyze and review user profiles, audios, videos, and text-based content and/or investigate the escalated flags and/or resolve issues that are reported. Team Management:Lead and support a team of content reviewers, setting clear expectations and providing ongoing coaching and feedback.Foster a collaborative and inclusive team environment that encourages open communication and professional growth. Business Operator:Oversee content review processes, ensuring that all user-generated content is promptly and accurately reviewed according to established guidelines.Make well-informed decisions on escalated or sensitive content cases, adhering to company policies and legal requirements. Quality Assurance:Implement quality control measures to ensure consistent and accurate content moderation results. Training and Development:Identify individual and team development needs and provide continuous learning opportunities Policy Adherence:Collaborate with relevant stakeholders to ideate. Ensure that the content review team adheres to these policies and stays up-to-date with changes and developments." Roles and Responsibilities: " Performance Reporting and Analysis:Generate regular reports on content review metrics, trends, and key performance indicators (KPIs). Utilize data-driven insights to improve content review processes and identify areas for enhancement. Risk Management:Identify potential risks related to content on the platform and proactively implement measures to mitigate these risks.Stay informed about industry best practices and evolving content-related challenges. Cross-functional Collaboration:Collaborate with other teams to align on review practices with broader company objectivesThe following skills are required to perform this role- Strong coping, emotional resilience, and stress-management skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Problem-solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues. Sound judgment and the capability to make timely and informed decisions, considering the potential impact on the organization and" Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? ROLE:Media ExpertWe seek dynamic professionals capable of providing partner support and portfolio managementservices via telephone.WHAT WE DO?Media Experts deliver personalized guidance to esteemed partners, aiding them in maximizing theirorganic reach and presence across the client platform. Additionally, we proactively engage withpartners to ensure they are informed about the latest products, insights, and platform trends Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Exceptional spoken English communication skills, with the ability to engage customers clearly and professionally over the phone. Strong inside sales skills, including the ability to proactively identify and generate sales opportunities, build rapport with potential customers, and effectively close deals over the phone. Proficient in speaking Hindi as a second language. A minimum of 1-3 years of experience in voice-based customer service roles, including expertise in upselling and effectively addressing customer needs. Strong ability to analyse customer data and feedback to enhance service delivery and improve sales outcomes. Proficient in using MS Office/G-suite tools for reporting and documentation purposes. Well-versed in utilizing various social media platforms to support customer engagement Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Conduct outreach via telephone and email to designated partners within specified timeframes (Influencer role). Furnish partners with precise information derived from thorough portfolio and platform research and analysis. Input data accurately into the Client Relationship Management (CRM) software tool. Dispense product/platform details, address inquiries, and provide strategic planning assistance and solutions. Enhance quality outcomes and bolster social media presence and engagement through recommended adjustments. Maintain operational functionality of applications by adhering to established protocols and promptly reporting any malfunctions or discrepancies. Stay abreast of industry advancements and refine skills through active participation in educational opportunities and training initiatives. Enhance organizational value through exemplary conduct and performance. Qualification Any Graduation