Consumer Care Trainee

Main Purpose of Role:

Support the design, execution and continuous improvement of consumer care-related communication channels.

Role Accountabilities

Complete process benchmarking related to consumer care systems and structuresReview and recommend technology solutions for automation and AI-supported workflowsPartner with GBS Digital Team, DTS and other stakeholders as needed to implement selected technology solutions

Functional/Business Skills

Microsoft Office applicationsKnowledge of chatbot programs/systems preferred

Essential Knowledge / Experience

Bachelor’s degree in IT or related discipline, with a focus on analytics and/or AIDemonstrated strong oral and written communication skills; attention to detailAbility to work through challenging situations or complex problems to achieve goalDemonstrated ability to manage and prioritize multiple projects, including providing stakeholder updates and communicationsAbility to collaborate effectively with a diverse set of colleagues, customers, and stakeholders

Primary Location

Pune Kharadi Hub

Additional Locations

Worker Type

Employee

Worker Sub-Type

Fixed Term (Fixed Term)

Time Type

Full time