Consultant Specialist

Hsbc

8 - 10 years

25 - 27 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

business process automation change management analytical debugging cad itsm incident management application development financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Act as one of the Senior developer in the ServiceNow ITSM POD contributing in the development and Level 3 support.
Act as a Subject Matter Expert (SME) to lead participate in Service Now infrastructure upgrades, migration, configuration, support, maintenance and ServiceNow related technical escalations internally with vendor.
Provide end to end support for ServiceNow based application design and implementation. Build technical plans and manage the upgrades. Transform Business Requirement into Business Process. Demonstrate your experience of Service Now based designing and developing process-based solutions.
Work with colleagues/stakeholders across geographies and time zones with a variety of teams.
Manage primary products used which require expert knowledge of ServiceNow, with the proven record of accomplishment in creating scoped application and portal customizations within the application.
Adhere to internal process to support the service, including change management, and incident management policy.
Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible.
Take the lead with new initiatives (ServiceNow upgrade, process simplification etc ), to drive internal teams for new initiatives related to ServiceNow. Take ownership of technical deliverables and handle technical engineering escalations for the team. Conduct relevant Knowledge Sharing Training sessions in English to develop skills of junior team members. Provide guidance to team members on day-to-day basis as required. Ensure appropriate document creation and maintenance to a high standard.

Requirements

8 to 10 Years of IT experience and 7+ years of experience in software development with significant working experience on ServiceNow application development especially in the ITSM area.
we'll versed with class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action /policy, ACL s, deployment, Integration, SOAP Service implementation and all client and server-side scripting in best practice in ServiceNow.
Experience with development and implementation of ServiceNow ITSM modules - Incident, Problem, Change Management with knowledge of API integrations with ServiceNow and debugging skills along with good process understanding on ITSM modules.
Should have ServiceNow certification (CSA, CAD).
Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills.
End to End experience of ServiceNow based application design and implementation.
Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.
Experience in support along with development and need to be part of On-call support as per rotation.
Good to have hand-on experience of UI builder and workspace configuration in ServiceNow along with understanding of OOTB ITSM related workspaces.

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