Consultant, Quality Analyst SFDC

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Consultant, Quality Analyst SFDC!The Salesforce Quality Analyst is responsible for ensuring that Salesforce solutions meet the highest standards of functionality, performance, and user experience. This role involves analyzing requirements, designing and executing test plans, validating configurations and customizations, and ensuring overall solution quality and stability across Salesforce clouds (Sales, Service, Experience, etc.).The QA will work closely with developers, business analysts, functional consultants, and end users to validate all aspects of Salesforce implementations - from custom code and integrations to data migrations and UI workflows.

Responsibilities
1. Test Planning & Strategy.Analyze business requirements, functional specs, and technical design documents to create comprehensive test strategies and test plans..Define test scope, objectives, and acceptance criteria for Salesforce releases and enhancements..Estimate QA efforts, define resource needs, and participate in sprint planning sessions..Ensure testing coverage across all Salesforce layers - configuration, customization, integration, and security.________________________________________2. Test Case Design & Execution.Design detailed test cases and test scripts based on user stories and functional flows..Execute manual and automated test cases for Salesforce applications, integrations, and APIs..Validate Salesforce components including Apex classes, triggers, Lightning components (LWC/Aura), workflows, flows, validation rules, and page layouts..Test Salesforce integrations with external systems (via REST, SOAP, middleware tools like MuleSoft, Boomi, etc.)..Perform UI testing for Lightning pages, Communities (Experience Cloud), and mobile experiences..Conduct cross-browser and cross-device testing for accessibility and responsiveness.________________________________________3. Automation Testing.Develop and maintain automated regression suites using tools such as:oSelenium / WebDriver, Provar, ACCELQ, TestComplete, or Katalon (depending on org tools).oSalesforce-specific automation frameworks (like Provar or Copado Robotic Testing)..Integrate automated tests into CI/CD pipelines (Jenkins, Copado, GitLab, Azure DevOps)..Ensure reusability and maintainability of test automation scripts..Monitor and analyze test runs and generate automated test reports.________________________________________4. Defect Management & Quality Control.Log and track defects in JIRA / Azure DevOps / HP ALM, ensuring proper classification and severity assignment..Collaborate with developers to perform root cause analysis and validate defect fixes..Maintain traceability matrix between requirements, test cases, and defects..Ensure consistent defect turnaround time and regression validation..Provide daily and sprint-end QA status reports to stakeholders.________________________________________5. Data Validation & Migration Testing.Validate data integrity and field mappings across Salesforce and external systems..Perform data migration testing (source-to-target verification, transformation logic, duplicates, nulls)..Support sandbox refresh validation, ensuring environment consistency and data accuracy..Test reports and dashboards for correct aggregation and filtering logic.________________________________________?6. Performance, Security & UAT Support.Conduct performance and load testing for critical Salesforce transactions and batch jobs..Validate user access, profiles, roles, and permission sets against business rules..Support User Acceptance Testing (UAT) by preparing test scripts, coordinating with business users, and managing sign-offs..Participate in post-deployment validation during production releases.________________________________________7. Collaboration & Continuous Improvement.Collaborate with functional consultants, developers, and DevOps teams in Agile ceremonies (stand-ups, retrospectives, demos)..Provide feedback for improving test processes, coverage, and automation maturity..Document best practices, reusable assets, and regression suites for reuse across projects..Stay current with Salesforce releases, Lightning enhancements, and QA toolsQualifications we seek in you!Minimum QualificationEducation.Bachelor's or Master's degree in Computer Science, Information Systems, or related field.

Experience
.Strong understanding of Salesforce data model, security model, automation tools, and declarative features..Experience testing across multiple Salesforce Clouds (Sales, Service, Experience)..Solid experience with test management tools (JIRA, Zephyr, TestRail, QTest)..Hands-on experience with automation tools for Salesforce (Provar, Selenium, ACCELQ, etc.)..Familiarity with CI/CD testing pipelines and Agile/Scrum methodology..Experience testing APIs (Postman, REST Assured) and integrations with external platforms..Exposure to data migration, ETL testing, and Salesforce deployments.________________________________________Preferred QualificationCertifications (Preferred):.Salesforce Certified Administrator (highly recommended).Salesforce Certified Platform App Builder (advantageous).ISTQB Certified Tester - Foundation or Advanced Level (preferred).Provar Automation Certification (nice to have).Any QA Automation or Agile Testing Certification________________________________________Soft Skills:.Excellent analytical and problem-solving skills..Strong attention to detail and accuracy..Clear written and verbal communication skills..Ability to collaborate with cross-functional teams globally..Self-motivated and proactive in identifying quality improvements..Strong organizational skills with ability to manage multiple testing cycles simultaneously.________________________________________Preferred Qualifications/ Skills.Experience testing Einstein Analytics, Tableau CRM, or AI-driven Salesforce features..Familiarity with Salesforce CPQ, Marketing Cloud, or FSL testing..Knowledge of performance testing tools (JMeter, LoadRunner)..Exposure to Agentic AI-driven test automation or AI-assisted quality validation..Experience in test data management (TDM) within Salesforce environments.

Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries.Make an impact - Drive change for global enterprises and solve business challenges that matter.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.