Job
Description
As a Consultant at the company, you will be responsible for designing NICE platform solutions to deliver innovative solutions for customers. You will collaborate with onsite delivery teams, including project managers, onshore team members, sales team members, and clients. Your role will involve driving innovation and growth within the NICE practice by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction. Key Responsibilities: - Architect and design NICE platform solutions and lead teams - Be available in-person in Hyderabad as per site working policies - Take ownership of technical delivery for project work in India, including work scope understanding, planning, reviewing, coding, testing, and collaborating with system analysis and project management - Participate in Solution Engineering and Pre-sales activities, including solutioning, estimation, and drafting of proposals and contracts - Drive training & development, knowledge sharing, and India team growth - Jointly responsible for operational metrics for the India team - Hands-on technical skills required in Contact Center as a Service (CCaaS) software management, NICE CXone and CXone Studio experience, ASP/.NET experience (C#, VS.Net, XML, Web Services), and enhancing software written in various languages Qualifications Required: - Bachelor's degree in computer science, IT, or engineering preferred - Minimum 5 years of experience in customer experience software space - At least 3 years of experience in NICE CXone and UC environments - Good experience in software development, including JavaScript, Python, Java, C++, and testing of real-time systems - Experience with enterprise-level CCaaS architecture and network infrastructure - Desire to work in a fast-paced environment In addition, TTEC Digital is a company with over 1,800 employees that pioneers engagement and growth solutions for exceptional customer experience. As a part of TTEC Holdings Inc., alongside the 60,000+ employee service company TTEC Engage, clients benefit from a wide range of expertise from independently managed centers of excellence in TTEC Digital and TTEC Engage. If you believe you have the qualifications and skills to excel in the role described above, we encourage you to share your qualifications with us. As a Consultant at the company, you will be responsible for designing NICE platform solutions to deliver innovative solutions for customers. You will collaborate with onsite delivery teams, including project managers, onshore team members, sales team members, and clients. Your role will involve driving innovation and growth within the NICE practice by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction. Key Responsibilities: - Architect and design NICE platform solutions and lead teams - Be available in-person in Hyderabad as per site working policies - Take ownership of technical delivery for project work in India, including work scope understanding, planning, reviewing, coding, testing, and collaborating with system analysis and project management - Participate in Solution Engineering and Pre-sales activities, including solutioning, estimation, and drafting of proposals and contracts - Drive training & development, knowledge sharing, and India team growth - Jointly responsible for operational metrics for the India team - Hands-on technical skills required in Contact Center as a Service (CCaaS) software management, NICE CXone and CXone Studio experience, ASP/.NET experience (C#, VS.Net, XML, Web Services), and enhancing software written in various languages Qualifications Required: - Bachelor's degree in computer science, IT, or engineering preferred - Minimum 5 years of experience in customer experience software space - At least 3 years of experience in NICE CXone and UC environments - Good experience in software development, including JavaScript, Python, Java, C++, and testing of real-time systems - Experience with enterprise-level CCaaS architecture and network infrastructure - Desire to work in a fast-paced environment In addition, TTEC Digital is a company with over 1,800 employees that pioneers engagement and growth solutions for exceptional customer experience. As a part of TTEC Holdings Inc., alongside the 60,000+ employee service company TTEC Engage, clients benefit from a wide range of expertise from independently managed centers of excellence in TTEC Digital and TTEC Engage. If you believe you have the qualifications and skills to excel in the role described above, we encourage you to share your qualifications with us.
