TTEC digital is ramping up Salesforce practice in Hyderabad, India. As a Senior Consultant with our Salesforce practice, the candidate will be a senior practitioner who will play an anchoring role. This role requires multi dimensions of expertise, which includes Pre-sales capability, Technical Solutioning and implementation, coaching and mentoring team members. Key Responsibilities: Identify, build, and integrate various technologies to provide client solutions and associate applications using Salesforce.com and other technologies Participate and collaborate on the design Provide input to and guidance on technical design, integration, development, configuration, and customization efforts, and document as required Develop high-quality solutions based on specifications as indicated in the design Test all items developed before turning them over to the testing team and client Support deployment activities Ability to collaborate with others and create and maintain positive relationships with multiple internal groups to support ongoing project development Effectively deliver results on several development projects Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position Attain quarterly and annual objectives assigned by management Achieve and maintain Service Cloud Consultant and Developer Certifications Required Skills and Qualifications: Engineering graduate with a proven track record in software engineering. 7-10 years of experience in Salesforce ecosystem with expert level understanding of Salesforce platform (Implementation Consulting, Design, Configuration, Development and support) Experience with Salesforce Sales/Service cloud, Marketing cloud. Administration/Configuration, Apex, Visualforce, APIs, data loader, Lightning. Certification in Salesforce Platform Developer 1 2 certifications is desired. Experience with Agile methodology. Experience of working in global delivery model . Highly motivated self-starter with a desire to "go the extra mile". Exceptional verbal, written, presentation and interpersonal communication skills. Proven time management skills in a fast-paced dynamic development environment.

We are looking for an experienced Zendesk professional who can lead the design, configuration, and optimization of Zendesk implementations across complex business environments. This role requires both strategic thinking and hands-on expertise in leveraging Zendesk to drive excellent customer experiences, process efficiency, and business insights. Key Responsibilities: Lead end-to-end design, implementation, and optimization of Zendesk Support, Guide, Chat, Talk, and Explore. Collaborate with business stakeholders to gather requirements and translate them into scalable Zendesk solutions. Develop custom workflows, automations, triggers, macros, SLAs, and reporting dashboards. Integrate Zendesk with third-party platforms like CRMs (Salesforce, HubSpot), telephony, chatbots, or custom APIs. Create and maintain documentation related to system configuration, processes, and best practices. Train and support internal teams and agents on effective Zendesk usage. Drive continuous improvement through data analysis, user feedback, and system audits. Ensure system governance, data integrity, and adherence to security/compliance standards. Required Skills and Qualifications: 5-8 years of hands-on experience working with Zendesk in a configuration, consulting, or admin role. Strong knowledge of Zendesk Suite products and best practices. Experience in system architecture and solution design for customer support platforms. Proven experience with workflow automation, business rules, ticketing flows, and reporting. Familiarity with Zendesk APIs, integrations, and middleware platforms like Zapier, Workato, or Mulesoft. Experience in user training, stakeholder management, and cross-functional collaboration. Strong analytical skills and ability to derive insights from support metrics and KPIs. Excellent communication and documentation skills.

Avtex is looking for Recruiter to join our dynamic team and embark on a rewarding career journey Handling end-to-end Recruitment cycle Source potential candidates from various online channels for Bulk hiring Collaborate with managers to identify future hiring needs Drafting and posting job advertisement Advertise job openings on companys careers page, social media, job boards and internally Responsible for attracting, screening, and selecting job candidates Responsible for sourcing profiles through various job portals like LinkedIn, Dice, Monster, Career Builder, etc Screening and identifying relevant candidates to meet the requirement and expectations Provide shortlists of qualified candidates to hiring managers Coordination with candidates from interview to onboarding Strong consulting and communication skills

Position Purpose The position of Senior Analyst is within TTEC Digital Analytics and Insights Experience (AIX) team. AIX group is responsible for Data Science and Engineering projects that include the design and validation of data models, build systems to collect, manage and convert transactional raw data to usable data structures to generate insights for decision making Our Data Engineers work with Data Scientists, Project Leads, Managers on implementation, upgrade, and migration projects. Key Responsibilities Analyzing raw data Developing and maintaining datasets Improving data quality and efficiency Create solution and design documentation Work on projects independently as well as being part of a large team Develop internal training, process and best practices Crosstrain Junior Data Engineers or other team members with your area of expertise Further develop skills both on the job and through formal learning channels Assist in pre-sales activities by providing accurate work estimate Interacts closely with Project Management to deliver projects that are done on time and on budget. Competencies Personal: Strong interpersonal skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with difficult situations, ability to prioritize. Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a positive attitude. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more difficult situations, both from a technical and customer service perspective. Technical: Ability to understand and communicate technical concepts; proficient with Microsoft Project, Visio and Office products. Technical Skills: Python (pydata, pandas, numpy, pyspark) SQL (MS SQL, OracleDB, Terradata) Azure Data Factory Azure Data Bricks Big Data (Spark, pig, hive, scoop, kafka etc.) DevOps (using tools such as GITHUB Actions and Jenkins is preferred) Agile/Scrum Rest Services and API Management: Implementing API proxies through gateways using Apigee X and/or Apigee Edge API design, development, and testing including creating SWAGGER/Open API specs Education, Experience and Certification Post-Secondary Degree (or Diploma) related to Computer Science, MIS or IT-related field. BA/BS in unrelated field will also be considered depending on experience 5-8 years in Data Engineering 3+ years of application design and development experience in a cloud environment 2+ years of experience building and deploying containerized applications in a Kubernetes enabled environment 2+ years of experience coding REST services and APIs using one or more of the following: Python, C#, Node.js , Java Certified Kubernetes Application Developer Google Cloud Certified Apigee API Engineer Organizational Description At TTEC Digital everything we do, every day, helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate powerful data, and orchestrate industry-leading technology. We embrace the unique, positive, and healthy cultures that our different teams bring, and our leadership prioritizes the promise of work/life balance, continuous education, and high-performance incentives. We have been and will remain a remote first employer, giving you the flexibility to take your career wherever life goes.

Position Purpose The position of Consultant is within TTEC Digital - Analytics team. Analytics group is responsible for Data Science and Engineering projects that include the design and validation of data models, build systems to collect, manage and convert transactional raw data to usable data structures to generate insights for decision making Our Data Engineers work with Data Scientists, Project Leads, Managers on implementation, upgrade, and migration projects. Key Responsibilities Analyzing raw data Developing and maintaining datasets Improving data quality and efficiency Create solution and design documentation Work on projects independently as well as being part of a large team Develop internal training, process and best practices Crosstrain Junior Data Engineers or other team members with your area of expertise Further develop skills both on the job and through formal learning channels Assist in pre-sales activities by providing accurate work estimate Interacts closely with Project Management to deliver projects that are done on time and on budget. Competencies Personal: Strong interpersonal skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with difficult situations, ability to prioritize. Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a positive attitude. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more difficult situations, both from a technical and customer service perspective. Technical: Ability to understand and communicate technical concepts; proficient with Microsoft Project, Visio and Office products. Technical Skills Python (pydata, pandas, numpy, pyspark) SQL (MS SQL, OracleDB, Terradata) Azure Data Factory Azure Data Bricks Big Data (Spark, pig, hive, scoop, kafka etc.) DevOps (using tools such as GITHUB Actions and Jenkins is preferred) Agile/Scrum Rest Services and API Management: Implementing API proxies through gateways using Apigee X and/or Apigee Edge API design, development, and testing including creating SWAGGER/Open API specs Education, Experience and Certification Post-Secondary Degree (or Diploma) related to Computer Science, MIS or IT-related field. BA/BS in unrelated field will also be considered depending on experience 2-4 years in Data Engineering Exposure to application design and development experience in a cloud environment 2+ years of experience building and deploying containerized applications in a Kubernetes enabled environment 2+ years of experience coding REST services and APIs using one or more of the following: Python, C#, Node.js , Java Certified Kubernetes Application Developer Google Cloud Certified Apigee API Engineer TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

Position Purpose As the Consultant, you will be responsible for designing NICE platform solutions to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client. You will also drive the innovation and growth of the NICE practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction. Job Responsibility Experience of architecting, designing NICE platforms solutions and lead teams Be available in-person in Hyderabad with commitment to office presence as per site working policies. Able to take over technical delivery ownership for project work happening from India: o Lead work scope understanding and detailing with onshore or client teams. o Estimate and plan work for India team to deliver. o Review delivered work for requisite quality. o Code and test projects. o Attend meetings and training as required. o Work with system analysis and project management for the successful completion of a project. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts Driving training & development and knowledge sharing aspects Actively participate on India team growth for additional team size and new technical skills. Will be jointly responsible for operational metrics for India team. Hands-on Technical skills on: o Contact Center as a Service (CCaaS) software management and domain experience. o NICE CXone and CXone Studio Experience o Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET iv. Expertise on ASP/.NET experience (C#, VS.Net , XML, Web Services, etc.) Competencies Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize. Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments. Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective. Technical: Ability to understand all technical components and deliver on technical solutions. Education, Experience and Certification Bachelor s degree in computer science, IT, or engineering preferred. Overall 5+ yrs experience in customer experience software space 3 years or more experience in NICE CXone and UC environments. Good experience in software development, including design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. Experience with enterprise level CCaaS architecture for complex business needs. Network infrastructure experience. Desire to work in a fast-paced environment TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel theexceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.