Job
Description
Genpact is a global professional services and solutions firm committed to shaping the future through the relentless pursuit of a world that works better for people. With over 125,000 employees in 30+ countries, we serve and transform leading enterprises, including Fortune Global 500 companies, by leveraging our deep industry knowledge, digital operations services, and expertise in data, technology, and AI. As a Senior Associate in the Automotive OEM Insurance business unit within the North American Property & Casualty insurance vertical at Genpact, you will be responsible for processing auto insurance claims for our clients. Reporting directly to the Supervisor of Auto Insurance Claims, your role will encompass policy interpretation, coverage analysis, customer service, negotiation, and contract support. It is essential to have experience in handling multiple projects simultaneously while adhering to deadlines. Your responsibilities will include reviewing, analyzing, negotiating, and adjusting complex primary and excess liability claims, as well as physical damage, collision, and comprehensive claims. You will be involved in settlement/disposition of claims, preparing coverage correspondence, and communicating with internal and external partners regarding claim status and updates. Building relationships with brokers, risk managers, and vendors, managing outside counsel, and providing guidance to junior staff members are also key aspects of the role. To qualify for this position, you must have a Bachelor's degree or equivalent, with a law degree being preferred. A minimum of three years of experience in handling automobile liability, physical damage, or personal injury protection claims is required. Experience in the automotive industry or familiarity with automotive dealer associations and OEM programs is highly desirable. Strong analytical, organizational, time management, and communication skills are essential, along with proficiency in Microsoft Office applications. The ability to handle large volumes of files, work overtime during peak periods, and maintain a positive attitude while delivering excellent customer service is crucial. If you are a team player who is flexible, adaptable, and committed to ethical standards and integrity, we invite you to join Genpact as a Consultant - Claims 4A at our Gurugram location. This is a full-time, regular position that offers the opportunity to contribute to our claims practice and make a meaningful impact in the industry.,
