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3.0 - 8.0 years

4 - 8 Lacs

bengaluru

Work from Office

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Cloud Contact Center Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. You will perform maintenance, enhancements, and/or development work, contributing to the overall success of the projects....

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2.0 - 7.0 years

8 - 12 Lacs

bengaluru

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The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (S&C GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who sol...

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1.0 - 2.0 years

6 - 10 Lacs

gurugram

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GENERAL DUTIES & RESPONSIBILITIES Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to ...

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7.0 - 12.0 years

5 - 9 Lacs

hyderabad

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About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Workday Accounting Center Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : Mandatory to have Mandatory Skill Related certification15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functio...

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2.0 - 7.0 years

8 - 12 Lacs

bengaluru

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The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (S&C GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who sol...

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2.0 - 7.0 years

11 - 16 Lacs

gurugram

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Assist in designing and updating call flows using NICE inContact Studio. Support the development of IVR scripts and basic routing logic. Collaborate with senior developers and business analysts to understand requirements and implement solutions. Help integrate NICE CXone with internal fintech platforms and CRMs using APIs. Monitor and report on system performance and user experience. Participate in testing, documentation, and troubleshooting efforts. Technical Skills 2+ years of experience with NICE CXone or similar contact center platforms. Basic understanding of IVR design and call routing. Familiarity with RESTful APIs and JSON. Exposure to scripting languages (e.g., JavaScript or Python)...

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0.0 - 3.0 years

2 - 6 Lacs

chandigarh

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As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their...

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0.0 - 3.0 years

2 - 6 Lacs

chandigarh

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As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their...

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0.0 - 3.0 years

2 - 6 Lacs

pune

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: As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand the...

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1.0 - 5.0 years

4 - 8 Lacs

pune

Work from Office

Key Responsibilities: Document customer inquiry information within appropriate Cummins systems. Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices. Escalate complex issues providing documentation through process. Understands new and existing Cummins processes, systems, practices, and delivers training to new hires. Support improvement projects intended to improve customer experiences and organizational goals. Generates and maintains knowledge content, delivers training and is considered a Subject Matter Expert or Team Leader...

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4.0 - 8.0 years

10 - 14 Lacs

bengaluru

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Job Title - (Nice cxone) + (Level 9- Consultant) +( S&C GN) Management Level: 9-Team Lead/Consultant Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Nice cxone, contact center, nice, cxone Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with...

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2.0 - 7.0 years

5 - 10 Lacs

bengaluru

Work from Office

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve ...

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0.0 - 3.0 years

2 - 5 Lacs

mumbai

Work from Office

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their...

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0.0 - 3.0 years

2 - 5 Lacs

pune

Work from Office

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their...

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2.0 - 4.0 years

2 - 6 Lacs

pune

Work from Office

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their...

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0.0 - 3.0 years

2 - 6 Lacs

chandigarh

Work from Office

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their...

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0.0 - 3.0 years

2 - 6 Lacs

chandigarh

Work from Office

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their...

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0.0 - 3.0 years

2 - 6 Lacs

pune

Work from Office

About The Role About The Role : As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing que...

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0.0 - 3.0 years

2 - 6 Lacs

pune

Work from Office

About The Role About The Role : As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing que...

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1.0 - 4.0 years

3 - 7 Lacs

hyderabad

Work from Office

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. The role of Global Customer HUB (HUB) engineer is to receive incoming calls for a...

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4.0 - 8.0 years

0 Lacs

chennai, tamil nadu

On-site

The ideal candidate for this position should be a Civil Engineer with experience in industrial projects and concrete flooring. With 4-5 years of experience, you will be responsible for supervising various civil works such as layout, RCC work, concreting, masonry, plastering, flooring, waterproofing, painting, and plumbing. Your role will involve executing and planning all site civil work, ensuring construction and materials" quality, scheduling project work, and meeting project deadlines. You will also be responsible for tasks such as bill checking/certification, coordination with engineers/sub-contractors/surveyors, ensuring quality, environment, and safety standards are met, preparing mont...

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3.0 - 7.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Construction Supervisor, you will be responsible for supervising various construction activities including concreting, masonry, chantar plaster, RCC, flooring, plumbing, and finishing as per project requirements. You will oversee the curing and maintenance of casting dates on structural members while ensuring the safety instructions are followed by the workers. Your role will also involve sorting steel wastage, maintaining proper conduct with the team, labor agencies, clients, and consultants, as well as daily labor planning. In this position, you will need to coordinate and interact with other construction supervisors, follow specific instructions from Engineers and Project Managers, a...

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2.0 - 8.0 years

0 Lacs

hyderabad, telangana

On-site

You should be a Graduate or Diploma holder in Civil Engineering with relevant experience. If you hold a degree, you are expected to have 2 to 3 years of experience, while those with a diploma should have about 5 to 8 years of experience in the Construction industry. You should be well versed with quality checking operations throughout the construction process of Residential flats and Commercial Complexes. Your responsibilities would include testing all materials for quality and quantity upon receipt and during construction activities. You should conduct inspections to ensure the quality of Ready Mix Concrete (RMC) and slump, oversee the quality of concreting jobs and curing processes, as wel...

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2.0 - 7.0 years

5 - 10 Lacs

Hyderabad

Work from Office

About The Role The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst_Entity (S&C GN) Management Level:Level 9-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of S...

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5.0 - 8.0 years

5 - 9 Lacs

Bengaluru

Work from Office

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You w...

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