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Fairmont Hotels Resorts
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Concierge Executive

Concierge Executive

Fairmont Hotels Resorts

1 - 3 years

3 - 5 Lacs

jaipur

Posted:None| Platform:

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Skills Required

housekeeping front desk customer satisfaction management concierge executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

A Concierge Executive in a hotel is responsible for providing exceptional guest services, managing transport reservations, and ensuring a positive guest experience.

Provide personalized service to VIP guests and repeat visitors, ensuring that all their needs are met promptly and efficiently.

Address any guest complaints or concerns, ensuring that they are resolved quickly and effectively, maintaining a high level of customer satisfaction.

Work closely with other departments (Housekeeping, Front Desk, Housekeeping, etc. ) to ensure seamless communication and coordination of guest requests.

Promote hotel services, amenities, and partnerships (e. g. , spa, dining, tours) to enhance the guest experience and drive revenue.

Maintain accurate records of guest requests, bookings, and service orders, ensuring proper follow-up and coordination.

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Fairmont Hotels Resorts

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Concierge Executive