Concentrix Customer Support Executive (Voice + Non-Voice - Blended Process)

Job description

Concentrix – Kalesa MU Process

Location: Onsite – Gurgaon
Type: Full-time | Immediate Joining
Process: Blended (Voice + Non-Voice)

Job Description:

We are hiring energetic and customer-focused individuals to join our blended customer support team. The role involves handling customer queries via calls, chats, and emails in a professional and timely manner.

Eligibility Criteria:

• Minimum Undergraduate (pursuing or completed)
• Graduates from any stream can apply
• B.Tech candidates eligible for specific roles (see below)
• Must be comfortable with voice & non-voice processes

Requirements (for all roles):

• Versant Score – Voice: 60
• Versant Score – Non-Voice: 58
• Typing Speed: 25 WPM with 90% accuracy
• Good spoken English & basic computer skills
• Willing to work in rotational shifts from the Gurgaon office

Salary & Benefits (Based on Role Level):

CL 12 – Entry-Level Role (No B.Tech)

• CTC: ₹3.80 LPA
• Take-home Salary: ₹24,800/month
• Performance Incentive: ₹2,500/month

CL 11 – Advanced Role (B.Tech Allowed)

• CTC: Up to ₹4.25 LPA
• Take-home Salary: ₹28,000/month
• Performance Incentive: ₹2,500/month
• Why Join Us?
• Stable career with growth opportunities
• Structured training and support
• Employee-friendly policies

Job Types: Full-time, Permanent, Fresher

Pay: ₹13,987.41 - ₹24,000.00 per month

Job Type: Full-time

Pay: ₹22,000.00 per month

Work Location: In person

Expected Start Date: 22/07/2025