Computer Hardware and Support Engineer

5 - 7 years

4 - 6 Lacs

Posted:Just now| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • Provide first-level technical support to end-users via

phone, email, and in-person, resolving hardware,

software, and network issues efficiently and effectively.

  • Diagnose and troubleshoot hardware problems, including

desktops, laptops, printers, scanners, and other

peripherals.

  • Install, configure, and maintain operating systems

(Windows, macOS, Linux) and software applications.

  • Perform hardware repairs and upgrades, including

component replacement and system optimization.

  • Manage and maintain network infrastructure components,

such as routers, switches, and firewalls.

  • Set up and configure new computers and mobile devices

for employees.

  • Document solutions and troubleshooting steps in a

knowledge base for future reference.

  • Collaborate with other IT team members to escalate

complex issues and implement solutions.

  • Maintain an inventory of hardware and software assets.

  • Ensure compliance with company IT policies and

procedures.

  • Proactively monitor systems and identify potential issues

before they impact users.

  • Stay up-to-date with the latest technologies and trends in

computer hardware and software.

  • Participate in on-call rotation for after-hours support.

Preferred candidate profile

Perks and benefits

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