Complaint Handler - PPE

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology, with over 6000 employees supporting 37 million people in 120 countries. EQ India, established in 2014 as a Global India Captive Centre for Equiniti, has evolved into a Global Competency Centre within a decade, playing a crucial role in supporting EQ's growth story worldwide. As a part of EQ Group, EQ India provides essential fintech services to the US and UK, leveraging India's reputation as a global talent hub for IT / ITES. The organization is guided by EQ's vision to be the leading global share registrar, with values centered on trust, commercial acumen, collaboration, and continuous improvement. The role involves providing timely and accurate responses to complaints and Internal Dispute Resolution (IDR), addressing complex complaints from various stakeholders such as Members, Representatives, Actuaries, Trustees, regulatory bodies like Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), and The Pensions Ombudsman (TPO). The successful candidate will collaborate with stakeholders, establish effective relationships, lead initiatives, coordinate tasks, ensure quality and compliance, analyze data, and contribute to team efforts. Key responsibilities include complaint handling/IDR experience, strong attention to detail, excellent communication skills, ability to influence others, experience in stakeholder management, analytical thinking, and expertise in pensions administration. Desirable skills include pensions experience and knowledge of pensions administration software. As a permanent member of the EQ team, you will enjoy benefits such as 31 days of leave plus 9 bank holidays (UK), Comprehensive Medical Assurance cover, two-way cab transport for staff working in UK & US shifts, and Accidental & Life cover three times the concerned CTC. Join EQ now and be a part of our success story!,