Community Manager -Parent & Community Engagement

About 21K School:

21K School, promoted by Mindreflex Technologies Pvt. Ltd., is Asias largest and most progressive online school, offering world-class virtual education to over 7,500+ students across 72 countries. We are on a mission to democratize access to quality education that is affordable, flexible, and personalized.

We offer both Indian and British curricula, and our growing team of educators, technologists, and change-makers are redefining the future of K-12 education.

Job Title: Community Manager

Location:

Type: Full-time (On-site)

About the Role:

Community Manager

Youll act as a bridge between our institution and the parent community ensuring transparency, trust, and engagement at every step. This role demands proactive communication, thoughtful engagement strategies, and a deep understanding of family and student needs.

Key Responsibilities:

• Community Building:

• Develop and execute strategies to build, strengthen, and actively manage parent communities to foster trust and loyalty.

• Engagement & Relationship Management:

• Organize and host regular interactions, workshops, and feedback forums with parents to address concerns, share updates, and promote collaboration.

• Student Retention:

• Collaborate with academic and support teams to identify retention risks and implement proactive solutions to ensure a strong and stable student pool.

• Onboarding & Orientation:

• Support new parent onboarding and orientation sessions to ensure a smooth transition and a positive first impression.

• Feedback & Insights:

• Gather, analyze, and present insights from the community to help improve the overall student and parent experience.

• Event Coordination:

• Plan and execute community events (both academic and extracurricular) that encourage participation and connection.

• Crisis Management:

• Address parent concerns or escalations with empathy, tact, and prompt resolution to maintain trust.

What We&aposre Looking For:

• 25 years of experience in community management, customer relations, parent engagement, or a similar people-facing role.
• Excellent communication and interpersonal skills.
• Empathetic, proactive, and solution-oriented mindset.
• Strong organizational and event-planning abilities.
• Prior experience in education, ed-tech, or a parent-facing ecosystem is preferred.

Why Join Us

• Be at the heart of a mission-driven organization that values parent and student success.
• Work closely with passionate educators and a supportive leadership team.
• Opportunity to grow your career in a fast-paced and meaningful environment.

Ready to Support, Solve, and Succeed

Join us at 21K School and help us shape the future of educationone meaningful interaction at a time.

How to Apply :

If you are a motivated and organized individual with excellent communication skills, please submit your resume and cover letter to [HIDDEN TEXT] . We look forward to hearing from you!