Community Manager

Job Title:

Location:

Years of experience:

Job Overview:

seeking a dynamic and proactive Community Manager to manage and foster a vibrant co-working community. The ideal candidate will have a strong background in client relations, event organization, and conflict resolution. This role is crucial for maintaining a positive work environment, engaging clients, and ensuring seamless day-to-day operations within our coworking spaces.

Key Responsibilities:

• Event Planning & Community Engagement:

• Organize and host regular community events, workshops, and networking sessions to enhance member engagement and foster a collaborative atmosphere.
• Develop and execute creative initiatives to build a strong sense of community and drive member participation.
• Work with external vendors, speakers, and facilitators to ensure successful event execution.

• Client Relations & Satisfaction:

• Serve as the main point of contact for members, ensuring their needs are met and addressing any inquiries or concerns.
• Build strong relationships with clients, understanding their requirements and proactively identifying opportunities to improve their coworking experience.
• Manage client onboarding processes and ensure smooth integration into the coworking space.

• Handling Client Escalations:

• Address and resolve member concerns and escalations efficiently, ensuring a high level of client satisfaction.
• Work closely with the operations and facilities teams to resolve any service-related issues, including maintenance and IT support.
• Proactively identify potential areas of conflict and implement solutions to prevent client dissatisfaction.

• Space Management & Operations:

• Monitor the coworking space to ensure it is clean, organized, and operating efficiently.
• Collaborate with the facilities team to ensure that the space is well-maintained and any repairs or issues are addressed promptly.
• Ensure seamless day-to-day operations, including managing meeting room bookings, handling mail deliveries, and assisting with member requests.

• Membership Growth & Retention:

• Drive membership growth by nurturing relationships with potential clients and conducting tours of the coworking space.
• Collaborate with the sales team to promote coworking solutions to prospective clients.
• Implement member retention strategies, ensuring long-term satisfaction and engagement.

• Reporting & Feedback:

• Collect feedback from members and provide regular reports to senior management, highlighting key insights, issues, and suggestions for improvement.
• Track member participation in events and community engagement initiatives, providing data-driven recommendations for future events.

Education:

Bachelors degree in business administration, Hospitality Management, Communications, or a related field.

Experience:

5-7 years of experience in community management, client relations, or event management, preferably within the coworking, hospitality, or real estate industries.

Experience in handling client escalations and managing relationships with diverse groups of clients.

Skills:

• Strong organizational and event planning skills.
• Excellent communication and interpersonal abilities.
• Problem-solving skills with the ability to manage conflict and resolve issues effectively.